App crashes when trying to login from iPad and I've. Just paid a yearly subscription

SueP76 · Mar 21, 2017

please help. Logged in to Xbox account so can play solitaire on both iPhone and iPad. Just paid a yearly subscription so I can use both devices one account. I am logged into my iPhone account with the Xbox log in it told me to create, nut it crashes when
I try to login on the iPad. I have deleted app and reinstalled. I have turned both devices off makes no difference. Now I'm really annoyed that I paid 10 for a subscription. I am supposed to be recovering from an operation and relaxing hence wanted to play
on larger screen whilst at home. Not happy. Help pease?

:)

g4fmw-[xboxvenue] · Mar 21, 2017

in app subscription 'purchase error'

Hi

I am trying to buy a yearly subscription for Microsoft Solitaire Collection on iPhone and iPad but keep getting a "Purchase Error"

Regards

Ian

ConorW94 · Mar 21, 2017

Xbox charged me for yearly subscription when I had auto renewal off?

I turned auto-renewal off on Xbox as my yearly subscription was due to be paid, but xbox have gone and charged me for a yearly subscription when this was off. Am i able to cancel and get a full refund?

Mister Mascot · Mar 27, 2017

Hey there SueP76,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there SueP76,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Kiesey

I have had some issues with Minecraft on IOS Phone and iPad before, I would suggest trying to close down the app fully, then try to open it again and see if you are able to sign in from the main menu screen. If not try a full shut down of the iPad and then
try again.

Make sure that you are able to login to xbox.com just to make sure it isn't an account related issue.

I hope this helps.

schnurren

Hello Tony jansen,

Can you try to uninstall the app from his Ipad, enable the "Join multiplayer games" setting and download it from the App Store again please?

It is possible that the game is not updating properly the settings, and thus crashing.

Please update us on the issue.

Leemur60

I've had a problem with the Netflix app for some time. It loads up and asks for login, when I log in it just closes - no error. When I open it again it does the same thing. I have tried an uninstall and reinstall twice but it hasn't fixed it. I was told
I had to contact Netflix as it was a problem with my login, yet it works fine on my Virgin TiVo box, LG TV, iPad and Android phone.

Sodangidni

Hello, benegeserit. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Did you pay for this premium yearly subscription on this iOS device, or did you acquire it from a different platform, like PC, Android, etc.?

If you got the subscription directly from the Apple App Store, may I know if you tried restoring previous purchasing by tapping on the menu tab > scroll down to the bottom > tap restore purchases?

I'll look forward to hearing from you.

Regards,

Arturo.

App crashes when trying to login from iPad and I've. Just paid a yearly subscription