App crashes on launch

Discus and support App crashes on launch in XBoX Games and Apps to solve the problem; I cannot launch the xbox app on windows. When launching the splash screen shows, then the app shuts down. the event viewer yields this: Faulting... Discussion in 'XBoX Games and Apps' started by SelArom.net, Mar 6, 2017.

  1. SelArom.net
    SelArom.net Guest

    App crashes on launch


    I cannot launch the xbox app on windows. When launching the splash screen shows, then the app shuts down.

    the event viewer yields this:

    Faulting application name: XboxApp.exe, version: 24.26.1702.14000, time stamp: 0x58a2df6c

    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.594, time stamp: 0x5850ccd3

    Exception code: 0xc000027b

    Fault offset: 0x00000000006d682b

    Faulting process id: 0x4b00

    Faulting application start time: 0x01d296ff554d13bb

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

    Report Id: 51d9e427-b071-49ef-85e2-4566ffab09b4

    Faulting package full name: Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Microsoft.XboxApp

    I tried uninstalling the app via powershell, then reinstalling from the store, but I get the same error.

    how do I fix this?

    :)
     
    SelArom.net, Mar 6, 2017
    #1
  2. zhjits
    zhjits Guest
    Xbox iOS app crashes when Network Extension API enabled

    If iOS device has app using Network Extension APIs enabled, Xbox app will crash immediately on launch. Unable to capture any useful information in iOS device log (only app started then terminated in a second) nor do I notice any crash log.
     
    zhjits, Mar 6, 2017
    #2
  3. game apps from store

    asphalt8 airborne and 9 both flashes on the crashes without launching.how to get them to launch from store to app to play.windows 10 pc.
     
    vibrantbadger35, Mar 6, 2017
    #3
  4. Jomari Arc
    Jomari Arc Guest

    App crashes on launch

    Hi,





    To resolve Xbox app on crashing, we would suggest you try the following methods below:



    Method 1: Check for Store Updates.



    1. Open Windows Store. ( Press Windows key and click on Store tile)



    2. Click on the USER icon and select Download and update.



    3. Click on Check for Updates.



    4. If there are any pending updates available select Update All.





    Method 2: Reset Windows store



    1.Press Windows key + X and click on Command Prompt (Admin) to open the Elevated Command Prompt. (If prompted for a password, type the password and click Allow)



    2. Type WSreset.exe and hit Enter.



    3. Exit Command Prompt.



    Let us know how it goes.





    Regards.
     
    Jomari Arc, Mar 7, 2017
    #4
  5. SelArom.net
    SelArom.net Guest
    no luck, I performed both steps you suggested and the app still crashes on launch.

    this is the error in the event viewer:

    Faulting application name: XboxApp.exe, version: 24.26.1702.14000, time stamp: 0x58a2df6c

    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.594, time stamp: 0x5850ccd3

    Exception code: 0xc000027b

    Fault offset: 0x00000000006d682b

    Faulting process id: 0x33b0

    Faulting application start time: 0x01d297ade207f171

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

    Report Id: b2753739-ea23-48ed-a96a-3c6962d51161

    Faulting package full name: Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Microsoft.XboxApp

    However this information appears to follow each crash (also in the event viewer):

    Fault bucket 133462982320, type 5

    Event Name: MoAppCrash

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    P2: praid:Microsoft.XboxApp

    P3: 24.26.1702.14000

    P4: 58a2df6c

    P5: combase.dll

    P6: 10.0.14393.576

    P7: 584a7796

    P8: 80004005

    P9: 00000000000ac847

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C3C.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.XboxAp_ef1c83774225a1148515448737d2a8c09438c481_70c63e0d_3fcb4f47

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 73d020ef-1f31-4441-a5d1-79f64450a20a

    Report Status: 0

    Hashed bucket: 366bd21dfd71a5121689e47070606e85

    here are the contents of the referenced file:

    <?xml version="1.0" encoding="UTF-16"?>

    <WERReportMetadata>

    <OSVersionInformation>

    <WindowsNTVersion>10.0</WindowsNTVersion>

    <Build>14393</Build>

    <Product>(0x30): Windows 10 Pro</Product>

    <Edition>Professional</Edition>

    <BuildString>14393.576.amd64fre.rs1_release.161208-2252</BuildString>

    <Revision>576</Revision>

    <Flavor>Multiprocessor Free</Flavor>

    <Architecture>X64</Architecture>

    <LCID>1033</LCID>

    </OSVersionInformation>

    <ProcessInformation>

    <Pid>1124</Pid>

    <ImageName>UpdateChecker.exe</ImageName>

    <CmdLineSignature>00000000</CmdLineSignature>

    <Uptime>2017862</Uptime>

    <ProcessVmInformation>

    <PeakVirtualSize>112078848</PeakVirtualSize>

    <VirtualSize>109760512</VirtualSize>

    <PageFaultCount>26444</PageFaultCount>

    <PeakWorkingSetSize>4521984</PeakWorkingSetSize>

    <WorkingSetSize>57344</WorkingSetSize>

    <QuotaPeakPagedPoolUsage>204464</QuotaPeakPagedPoolUsage>

    <QuotaPagedPoolUsage>202848</QuotaPagedPoolUsage>

    <QuotaPeakNonPagedPoolUsage>19128</QuotaPeakNonPagedPoolUsage>

    <QuotaNonPagedPoolUsage>18000</QuotaNonPagedPoolUsage>

    <PagefileUsage>4546560</PagefileUsage>

    <PeakPagefileUsage>4550656</PeakPagefileUsage>

    <PrivateUsage>4546560</PrivateUsage>

    </ProcessVmInformation>

    <ParentProcess>

    <ProcessInformation>

    <Pid>1488</Pid>

    <ImageName>svchost.exe</ImageName>

    <CmdLineSignature>80004005</CmdLineSignature>

    <Uptime>63856368</Uptime>

    <ProcessVmInformation>

    <PeakVirtualSize>4294967295</PeakVirtualSize>

    <VirtualSize>4294967295</VirtualSize>

    <PageFaultCount>2365571</PageFaultCount>

    <PeakWorkingSetSize>305975296</PeakWorkingSetSize>

    <WorkingSetSize>569344</WorkingSetSize>

    <QuotaPeakPagedPoolUsage>1022856</QuotaPeakPagedPoolUsage>

    <QuotaPagedPoolUsage>668864</QuotaPagedPoolUsage>

    <QuotaPeakNonPagedPoolUsage>660552</QuotaPeakNonPagedPoolUsage>

    <QuotaNonPagedPoolUsage>87904</QuotaNonPagedPoolUsage>

    <PagefileUsage>40607744</PagefileUsage>

    <PeakPagefileUsage>199581696</PeakPagefileUsage>

    <PrivateUsage>40607744</PrivateUsage>

    </ProcessVmInformation>

    </ProcessInformation>

    </ParentProcess>

    </ProcessInformation>

    <ProblemSignatures>

    <EventType>APPCRASH</EventType>

    <Parameter0>UpdateChecker.exe</Parameter0>

    <Parameter1>0.0.0.0</Parameter1>

    <Parameter2>576b4ce8</Parameter2>

    <Parameter3>ntdll.dll</Parameter3>

    <Parameter4>10.0.14393.479</Parameter4>

    <Parameter5>58256ca0</Parameter5>

    <Parameter6>c0000005</Parameter6>

    <Parameter7>00045b0e</Parameter7>

    </ProblemSignatures>

    <DynamicSignatures>

    <Parameter1>10.0.14393.2.0.0.256.48</Parameter1>

    <Parameter2>1033</Parameter2>

    <Parameter22>f07c</Parameter22>

    <Parameter23>f07c62479d0e5a9297d873386da0e000</Parameter23>

    <Parameter24>53d1</Parameter24>

    <Parameter25>53d11e5f613e7cd808661106b94f7c02</Parameter25>

    </DynamicSignatures>

    <SystemInformation>

    <MID>E52E8215-ADC7-4A23-AAEB-C43BB803CF9B</MID>

    <SystemManufacturer>ASUSTeK COMPUTER INC.</SystemManufacturer>

    <SystemProductName>Q534UX</SystemProductName>

    <BIOSVersion>Q534UX.203</BIOSVersion>

    <OSInstallDate>1476509044</OSInstallDate>

    <TimeZoneBias>06:00</TimeZoneBias>

    </SystemInformation>

    <SecureBootState>

    <UEFISecureBootEnabled>1</UEFISecureBootEnabled>

    <PolicyPublisher>{77fa9abd-0359-4d32-bd60-28f4e78f784b}</PolicyPublisher>

    </SecureBootState>

    <Integrator>

    <Flags>80000000</Flags>

    <SuspensionTimeDelta>NULL</SuspensionTimeDelta>

    <ExemptionTimeDelta>NULL</ExemptionTimeDelta>

    </Integrator>

    <ReportInformation>

    <Guid>920157fa-d4c0-11e6-8015-48452091e983</Guid>

    <CreationTime>2017-01-07T10:30:20Z</CreationTime>

    </ReportInformation>

    </WERReportMetadata>

    Here's the contents of the other file (Report.wer):

    Version=1

    EventType=MoAppCrash

    EventTime=131334113655491647

    ReportType=2

    Consent=1

    UploadTime=131334113655804200

    ReportIdentifier=74e9a2b3-03a1-11e7-8059-f3c25acc480c

    IntegratorReportIdentifier=73d020ef-1f31-4441-a5d1-79f64450a20a

    NsAppName=praid:Microsoft.XboxApp

    AppSessionGuid=000030a4-0001-00bc-c7dd-a236ae97d201

    TargetAppId=U:Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe!Microsoft.XboxApp

    TargetAppVer=24.26.14000.0_x64_!2017//02//14:10:43:56!0!XboxApp.exe

    BootId=4294967295

    Response.BucketId=366bd21dfd71a5121689e47070606e85

    Response.BucketTable=5

    Response.LegacyBucketId=133462982320

    Response.type=4

    Sig[0].Name=Package Full Name

    Sig[0].Value=Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    Sig[1].Name=Application Name

    Sig[1].Value=praid:Microsoft.XboxApp

    Sig[2].Name=Application Version

    Sig[2].Value=24.26.1702.14000

    Sig[3].Name=Application Timestamp

    Sig[3].Value=58a2df6c

    Sig[4].Name=Fault Module Name

    Sig[4].Value=combase.dll

    Sig[5].Name=Fault Module Version

    Sig[5].Value=10.0.14393.576

    Sig[6].Name=Fault Module Timestamp

    Sig[6].Value=584a7796

    Sig[7].Name=Exception Code

    Sig[7].Value=80004005

    Sig[8].Name=Exception Offset

    Sig[8].Value=00000000000ac847

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=10.0.14393.2.0.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=c340

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=c340ab8b4c7936148f16b32a7e4e290a

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=c3e3

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=c3e3504b95e5d3457a94bb8242ea2093

    UI[2]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    LoadedModule[0]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

    LoadedModule[4]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.dll

    LoadedModule[5]=C:\WINDOWS\System32\combase.dll

    LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll

    LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll

    LoadedModule[8]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe\SharedLibrary.dll

    LoadedModule[9]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.1.3_1.3.23901.0_x64__8wekyb3d8bbwe\mrt100_app.dll

    LoadedModule[10]=C:\WINDOWS\System32\bcryptPrimitives.dll

    LoadedModule[11]=C:\WINDOWS\System32\OleAut32.dll

    LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll

    LoadedModule[13]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\sqlite3.dll

    LoadedModule[14]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\clrcompression.dll

    LoadedModule[15]=C:\WINDOWS\SYSTEM32\gamingtcui.dll

    LoadedModule[16]=C:\WINDOWS\SYSTEM32\wintypes.dll

    LoadedModule[17]=C:\WINDOWS\System32\msvcrt.dll

    LoadedModule[18]=C:\WINDOWS\System32\shcore.dll

    LoadedModule[19]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vcruntime140_app.DLL

    LoadedModule[20]=C:\WINDOWS\System32\user32.dll

    LoadedModule[21]=C:\WINDOWS\System32\win32u.dll

    LoadedModule[22]=C:\WINDOWS\System32\GDI32.dll

    LoadedModule[23]=C:\WINDOWS\System32\gdi32full.dll

    LoadedModule[24]=C:\WINDOWS\SYSTEM32\mrt100.dll

    LoadedModule[25]=C:\WINDOWS\System32\IMM32.DLL

    LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll

    LoadedModule[27]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

    LoadedModule[28]=C:\WINDOWS\System32\sechost.dll

    LoadedModule[29]=C:\WINDOWS\SYSTEM32\bcrypt.dll

    LoadedModule[30]=C:\Windows\System32\Windows.UI.Xaml.dll

    LoadedModule[31]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

    LoadedModule[32]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[33]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

    LoadedModule[34]=C:\WINDOWS\System32\advapi32.dll

    LoadedModule[35]=C:\Windows\System32\ActXPrxy.dll

    LoadedModule[36]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[37]=C:\WINDOWS\system32\CoreUIComponents.dll

    LoadedModule[38]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

    LoadedModule[39]=C:\WINDOWS\SYSTEM32\dwmapi.dll

    LoadedModule[40]=C:\WINDOWS\SYSTEM32\dxgi.dll

    LoadedModule[41]=C:\WINDOWS\SYSTEM32\d3d11.dll

    LoadedModule[42]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll

    LoadedModule[43]=C:\WINDOWS\SYSTEM32\ncrypt.dll

    LoadedModule[44]=C:\WINDOWS\SYSTEM32\NTASN1.dll

    LoadedModule[45]=C:\Windows\System32\MrmCoreR.dll

    LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

    LoadedModule[47]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igc64.dll

    LoadedModule[48]=C:\Windows\System32\Windows.UI.dll

    LoadedModule[49]=C:\WINDOWS\SYSTEM32\d2d1.dll

    LoadedModule[50]=C:\WINDOWS\System32\CRYPT32.dll

    LoadedModule[51]=C:\WINDOWS\System32\MSASN1.dll

    LoadedModule[52]=C:\Windows\System32\Windows.ApplicationModel.dll

    LoadedModule[53]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\winsdkfb.dll

    LoadedModule[54]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL

    LoadedModule[55]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll

    LoadedModule[56]=C:\WINDOWS\System32\MSCTF.dll

    LoadedModule[57]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll

    LoadedModule[58]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll

    LoadedModule[59]=C:\Windows\System32\Windows.UI.Immersive.dll

    LoadedModule[60]=C:\WINDOWS\system32\DataExchange.dll

    LoadedModule[61]=C:\WINDOWS\SYSTEM32\dcomp.dll

    LoadedModule[62]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll

    LoadedModule[63]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

    LoadedModule[64]=C:\Windows\System32\threadpoolwinrt.dll

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\rometadata.dll

    LoadedModule[66]=C:\Windows\System32\Windows.System.Profile.RetailInfo.dll

    LoadedModule[67]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Gamerpics.dll

    LoadedModule[68]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

    LoadedModule[69]=C:\WINDOWS\SYSTEM32\dwrite.dll

    LoadedModule[70]=C:\Windows\System32\Windows.Globalization.dll

    LoadedModule[71]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Avatars.dll

    LoadedModule[72]=C:\Windows\System32\Windows.UI.Xaml.Phone.dll

    LoadedModule[73]=C:\Windows\System32\Windows.Graphics.dll

    LoadedModule[74]=C:\Windows\System32\Windows.Web.Http.dll

    LoadedModule[75]=C:\Windows\System32\Windows.Networking.Connectivity.dll

    LoadedModule[76]=C:\Windows\System32\Windows.Storage.ApplicationData.dll

    LoadedModule[77]=C:\WINDOWS\System32\windows.storage.dll

    LoadedModule[78]=C:\WINDOWS\System32\powrprof.dll

    LoadedModule[79]=C:\WINDOWS\System32\shlwapi.dll

    LoadedModule[80]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

    LoadedModule[81]=C:\Windows\System32\Windows.Networking.HostName.dll

    LoadedModule[82]=C:\Windows\System32\rmclient.dll

    LoadedModule[83]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Microsoft.Xbox.SmartGlass.dll

    LoadedModule[84]=C:\Windows\System32\Windows.Devices.Sensors.dll

    LoadedModule[85]=C:\WINDOWS\System32\cfgmgr32.dll

    LoadedModule[86]=C:\WINDOWS\SYSTEM32\BiWinrt.dll

    LoadedModule[87]=C:\WINDOWS\SYSTEM32\sensorsnativeapi.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\SensorsNativeApi.V2.dll

    LoadedModule[89]=C:\WINDOWS\SYSTEM32\SensorsUtilsV2.dll

    LoadedModule[90]=C:\Windows\System32\deviceaccess.dll

    LoadedModule[91]=C:\WINDOWS\System32\WS2_32.dll

    LoadedModule[92]=C:\WINDOWS\system32\mswsock.dll

    LoadedModule[93]=C:\WINDOWS\System32\wshBth.dll

    LoadedModule[94]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

    LoadedModule[95]=C:\WINDOWS\System32\NSI.dll

    LoadedModule[96]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[97]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

    LoadedModule[98]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    LoadedModule[99]=C:\Windows\System32\rasadhlp.dll

    LoadedModule[100]=C:\WINDOWS\System32\fwpuclnt.dll

    LoadedModule[101]=C:\Windows\System32\CryptoWinRT.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

    ConsentKey=MoAppCrash

    AppName=Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp

    AppPath=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=72D77FF9AC808C1516226F40C54B5ADC

    MetadataHash=-1459358088

    Anything else I can try?
     
    SelArom.net, Mar 7, 2017
    #5
  6. SelArom.net
    SelArom.net Guest
    app suddenly started working.

    I changed nothing.

    thanks?
     
    SelArom.net, Mar 9, 2017
    #6
  7. Jomari Arc
    Jomari Arc Guest
    Happy to hear things are running smoothly. If you need anything, don't hesitate to contact us.
     
    Jomari Arc, Nov 2, 2018
    #7
  8. Jomari Arc Win User

    App crashes on launch

    Hi,





    To resolve Xbox app on crashing, we would suggest you try the following methods below:



    Method 1: Check for Store Updates.



    1. Open Windows Store. ( Press Windows key and click on Store tile)



    2. Click on the USER icon and select Download and update.



    3. Click on Check for Updates.



    4. If there are any pending updates available select Update All.





    Method 2: Reset Windows store



    1.Press Windows key + X and click on Command Prompt (Admin) to open the Elevated Command Prompt. (If prompted for a password, type the password and click Allow)



    2. Type WSreset.exe and hit Enter.



    3. Exit Command Prompt.



    Let us know how it goes.





    Regards.
  9. SelArom.net Win User

    App crashes on launch

    app suddenly started working.

    I changed nothing.

    thanks?
  10. Jomari Arc Win User

    App crashes on launch

    Happy to hear things are running smoothly. If you need anything, don't hesitate to contact us.
  11. SelArom.net Win User

    App crashes on launch

    Hi,





    To resolve Xbox app on crashing, we would suggest you try the following methods below:



    Method 1: Check for Store Updates.



    1. Open Windows Store. ( Press Windows key and click on Store tile)



    2. Click on the USER icon and select Download and update.



    3. Click on Check for Updates.



    4. If there are any pending updates available select Update All.





    Method 2: Reset Windows store



    1.Press Windows key + X and click on Command Prompt (Admin) to open the Elevated Command Prompt. (If prompted for a password, type the password and click Allow)



    2. Type WSreset.exe and hit Enter.



    3. Exit Command Prompt.



    Let us know how it goes.





    Regards.
    no luck, I performed both steps you suggested and the app still crashes on launch.

    this is the error in the event viewer:

    Faulting application name: XboxApp.exe, version: 24.26.1702.14000, time stamp: 0x58a2df6c

    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.594, time stamp: 0x5850ccd3

    Exception code: 0xc000027b

    Fault offset: 0x00000000006d682b

    Faulting process id: 0x33b0

    Faulting application start time: 0x01d297ade207f171

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

    Report Id: b2753739-ea23-48ed-a96a-3c6962d51161

    Faulting package full name: Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Microsoft.XboxApp

    However this information appears to follow each crash (also in the event viewer):

    Fault bucket 133462982320, type 5

    Event Name: MoAppCrash

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    P2: praid:Microsoft.XboxApp

    P3: 24.26.1702.14000

    P4: 58a2df6c

    P5: combase.dll

    P6: 10.0.14393.576

    P7: 584a7796

    P8: 80004005

    P9: 00000000000ac847

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C3C.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.XboxAp_ef1c83774225a1148515448737d2a8c09438c481_70c63e0d_3fcb4f47

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 73d020ef-1f31-4441-a5d1-79f64450a20a

    Report Status: 0

    Hashed bucket: 366bd21dfd71a5121689e47070606e85

    here are the contents of the referenced file:

    <?xml version="1.0" encoding="UTF-16"?>

    <WERReportMetadata>

    <OSVersionInformation>

    <WindowsNTVersion>10.0</WindowsNTVersion>

    <Build>14393</Build>

    <Product>(0x30): Windows 10 Pro</Product>

    <Edition>Professional</Edition>

    <BuildString>14393.576.amd64fre.rs1_release.161208-2252</BuildString>

    <Revision>576</Revision>

    <Flavor>Multiprocessor Free</Flavor>

    <Architecture>X64</Architecture>

    <LCID>1033</LCID>

    </OSVersionInformation>

    <ProcessInformation>

    <Pid>1124</Pid>

    <ImageName>UpdateChecker.exe</ImageName>

    <CmdLineSignature>00000000</CmdLineSignature>

    <Uptime>2017862</Uptime>

    <ProcessVmInformation>

    <PeakVirtualSize>112078848</PeakVirtualSize>

    <VirtualSize>109760512</VirtualSize>

    <PageFaultCount>26444</PageFaultCount>

    <PeakWorkingSetSize>4521984</PeakWorkingSetSize>

    <WorkingSetSize>57344</WorkingSetSize>

    <QuotaPeakPagedPoolUsage>204464</QuotaPeakPagedPoolUsage>

    <QuotaPagedPoolUsage>202848</QuotaPagedPoolUsage>

    <QuotaPeakNonPagedPoolUsage>19128</QuotaPeakNonPagedPoolUsage>

    <QuotaNonPagedPoolUsage>18000</QuotaNonPagedPoolUsage>

    <PagefileUsage>4546560</PagefileUsage>

    <PeakPagefileUsage>4550656</PeakPagefileUsage>

    <PrivateUsage>4546560</PrivateUsage>

    </ProcessVmInformation>

    <ParentProcess>

    <ProcessInformation>

    <Pid>1488</Pid>

    <ImageName>svchost.exe</ImageName>

    <CmdLineSignature>80004005</CmdLineSignature>

    <Uptime>63856368</Uptime>

    <ProcessVmInformation>

    <PeakVirtualSize>4294967295</PeakVirtualSize>

    <VirtualSize>4294967295</VirtualSize>

    <PageFaultCount>2365571</PageFaultCount>

    <PeakWorkingSetSize>305975296</PeakWorkingSetSize>

    <WorkingSetSize>569344</WorkingSetSize>

    <QuotaPeakPagedPoolUsage>1022856</QuotaPeakPagedPoolUsage>

    <QuotaPagedPoolUsage>668864</QuotaPagedPoolUsage>

    <QuotaPeakNonPagedPoolUsage>660552</QuotaPeakNonPagedPoolUsage>

    <QuotaNonPagedPoolUsage>87904</QuotaNonPagedPoolUsage>

    <PagefileUsage>40607744</PagefileUsage>

    <PeakPagefileUsage>199581696</PeakPagefileUsage>

    <PrivateUsage>40607744</PrivateUsage>

    </ProcessVmInformation>

    </ProcessInformation>

    </ParentProcess>

    </ProcessInformation>

    <ProblemSignatures>

    <EventType>APPCRASH</EventType>

    <Parameter0>UpdateChecker.exe</Parameter0>

    <Parameter1>0.0.0.0</Parameter1>

    <Parameter2>576b4ce8</Parameter2>

    <Parameter3>ntdll.dll</Parameter3>

    <Parameter4>10.0.14393.479</Parameter4>

    <Parameter5>58256ca0</Parameter5>

    <Parameter6>c0000005</Parameter6>

    <Parameter7>00045b0e</Parameter7>

    </ProblemSignatures>

    <DynamicSignatures>

    <Parameter1>10.0.14393.2.0.0.256.48</Parameter1>

    <Parameter2>1033</Parameter2>

    <Parameter22>f07c</Parameter22>

    <Parameter23>f07c62479d0e5a9297d873386da0e000</Parameter23>

    <Parameter24>53d1</Parameter24>

    <Parameter25>53d11e5f613e7cd808661106b94f7c02</Parameter25>

    </DynamicSignatures>

    <SystemInformation>

    <MID>E52E8215-ADC7-4A23-AAEB-C43BB803CF9B</MID>

    <SystemManufacturer>ASUSTeK COMPUTER INC.</SystemManufacturer>

    <SystemProductName>Q534UX</SystemProductName>

    <BIOSVersion>Q534UX.203</BIOSVersion>

    <OSInstallDate>1476509044</OSInstallDate>

    <TimeZoneBias>06:00</TimeZoneBias>

    </SystemInformation>

    <SecureBootState>

    <UEFISecureBootEnabled>1</UEFISecureBootEnabled>

    <PolicyPublisher>{77fa9abd-0359-4d32-bd60-28f4e78f784b}</PolicyPublisher>

    </SecureBootState>

    <Integrator>

    <Flags>80000000</Flags>

    <SuspensionTimeDelta>NULL</SuspensionTimeDelta>

    <ExemptionTimeDelta>NULL</ExemptionTimeDelta>

    </Integrator>

    <ReportInformation>

    <Guid>920157fa-d4c0-11e6-8015-48452091e983</Guid>

    <CreationTime>2017-01-07T10:30:20Z</CreationTime>

    </ReportInformation>

    </WERReportMetadata>

    Here's the contents of the other file (Report.wer):

    Version=1

    EventType=MoAppCrash

    EventTime=131334113655491647

    ReportType=2

    Consent=1

    UploadTime=131334113655804200

    ReportIdentifier=74e9a2b3-03a1-11e7-8059-f3c25acc480c

    IntegratorReportIdentifier=73d020ef-1f31-4441-a5d1-79f64450a20a

    NsAppName=praid:Microsoft.XboxApp

    AppSessionGuid=000030a4-0001-00bc-c7dd-a236ae97d201

    TargetAppId=U:Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe!Microsoft.XboxApp

    TargetAppVer=24.26.14000.0_x64_!2017//02//14:10:43:56!0!XboxApp.exe

    BootId=4294967295

    Response.BucketId=366bd21dfd71a5121689e47070606e85

    Response.BucketTable=5

    Response.LegacyBucketId=133462982320

    Response.type=4

    Sig[0].Name=Package Full Name

    Sig[0].Value=Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe

    Sig[1].Name=Application Name

    Sig[1].Value=praid:Microsoft.XboxApp

    Sig[2].Name=Application Version

    Sig[2].Value=24.26.1702.14000

    Sig[3].Name=Application Timestamp

    Sig[3].Value=58a2df6c

    Sig[4].Name=Fault Module Name

    Sig[4].Value=combase.dll

    Sig[5].Name=Fault Module Version

    Sig[5].Value=10.0.14393.576

    Sig[6].Name=Fault Module Timestamp

    Sig[6].Value=584a7796

    Sig[7].Name=Exception Code

    Sig[7].Value=80004005

    Sig[8].Name=Exception Offset

    Sig[8].Value=00000000000ac847

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=10.0.14393.2.0.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=c340

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=c340ab8b4c7936148f16b32a7e4e290a

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=c3e3

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=c3e3504b95e5d3457a94bb8242ea2093

    UI[2]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    LoadedModule[0]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

    LoadedModule[4]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.dll

    LoadedModule[5]=C:\WINDOWS\System32\combase.dll

    LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll

    LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll

    LoadedModule[8]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe\SharedLibrary.dll

    LoadedModule[9]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.1.3_1.3.23901.0_x64__8wekyb3d8bbwe\mrt100_app.dll

    LoadedModule[10]=C:\WINDOWS\System32\bcryptPrimitives.dll

    LoadedModule[11]=C:\WINDOWS\System32\OleAut32.dll

    LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll

    LoadedModule[13]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\sqlite3.dll

    LoadedModule[14]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\clrcompression.dll

    LoadedModule[15]=C:\WINDOWS\SYSTEM32\gamingtcui.dll

    LoadedModule[16]=C:\WINDOWS\SYSTEM32\wintypes.dll

    LoadedModule[17]=C:\WINDOWS\System32\msvcrt.dll

    LoadedModule[18]=C:\WINDOWS\System32\shcore.dll

    LoadedModule[19]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vcruntime140_app.DLL

    LoadedModule[20]=C:\WINDOWS\System32\user32.dll

    LoadedModule[21]=C:\WINDOWS\System32\win32u.dll

    LoadedModule[22]=C:\WINDOWS\System32\GDI32.dll

    LoadedModule[23]=C:\WINDOWS\System32\gdi32full.dll

    LoadedModule[24]=C:\WINDOWS\SYSTEM32\mrt100.dll

    LoadedModule[25]=C:\WINDOWS\System32\IMM32.DLL

    LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll

    LoadedModule[27]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

    LoadedModule[28]=C:\WINDOWS\System32\sechost.dll

    LoadedModule[29]=C:\WINDOWS\SYSTEM32\bcrypt.dll

    LoadedModule[30]=C:\Windows\System32\Windows.UI.Xaml.dll

    LoadedModule[31]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

    LoadedModule[32]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[33]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

    LoadedModule[34]=C:\WINDOWS\System32\advapi32.dll

    LoadedModule[35]=C:\Windows\System32\ActXPrxy.dll

    LoadedModule[36]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[37]=C:\WINDOWS\system32\CoreUIComponents.dll

    LoadedModule[38]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

    LoadedModule[39]=C:\WINDOWS\SYSTEM32\dwmapi.dll

    LoadedModule[40]=C:\WINDOWS\SYSTEM32\dxgi.dll

    LoadedModule[41]=C:\WINDOWS\SYSTEM32\d3d11.dll

    LoadedModule[42]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll

    LoadedModule[43]=C:\WINDOWS\SYSTEM32\ncrypt.dll

    LoadedModule[44]=C:\WINDOWS\SYSTEM32\NTASN1.dll

    LoadedModule[45]=C:\Windows\System32\MrmCoreR.dll

    LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

    LoadedModule[47]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igc64.dll

    LoadedModule[48]=C:\Windows\System32\Windows.UI.dll

    LoadedModule[49]=C:\WINDOWS\SYSTEM32\d2d1.dll

    LoadedModule[50]=C:\WINDOWS\System32\CRYPT32.dll

    LoadedModule[51]=C:\WINDOWS\System32\MSASN1.dll

    LoadedModule[52]=C:\Windows\System32\Windows.ApplicationModel.dll

    LoadedModule[53]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\winsdkfb.dll

    LoadedModule[54]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL

    LoadedModule[55]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll

    LoadedModule[56]=C:\WINDOWS\System32\MSCTF.dll

    LoadedModule[57]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll

    LoadedModule[58]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll

    LoadedModule[59]=C:\Windows\System32\Windows.UI.Immersive.dll

    LoadedModule[60]=C:\WINDOWS\system32\DataExchange.dll

    LoadedModule[61]=C:\WINDOWS\SYSTEM32\dcomp.dll

    LoadedModule[62]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll

    LoadedModule[63]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

    LoadedModule[64]=C:\Windows\System32\threadpoolwinrt.dll

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\rometadata.dll

    LoadedModule[66]=C:\Windows\System32\Windows.System.Profile.RetailInfo.dll

    LoadedModule[67]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Gamerpics.dll

    LoadedModule[68]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

    LoadedModule[69]=C:\WINDOWS\SYSTEM32\dwrite.dll

    LoadedModule[70]=C:\Windows\System32\Windows.Globalization.dll

    LoadedModule[71]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Avatars.dll

    LoadedModule[72]=C:\Windows\System32\Windows.UI.Xaml.Phone.dll

    LoadedModule[73]=C:\Windows\System32\Windows.Graphics.dll

    LoadedModule[74]=C:\Windows\System32\Windows.Web.Http.dll

    LoadedModule[75]=C:\Windows\System32\Windows.Networking.Connectivity.dll

    LoadedModule[76]=C:\Windows\System32\Windows.Storage.ApplicationData.dll

    LoadedModule[77]=C:\WINDOWS\System32\windows.storage.dll

    LoadedModule[78]=C:\WINDOWS\System32\powrprof.dll

    LoadedModule[79]=C:\WINDOWS\System32\shlwapi.dll

    LoadedModule[80]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

    LoadedModule[81]=C:\Windows\System32\Windows.Networking.HostName.dll

    LoadedModule[82]=C:\Windows\System32\rmclient.dll

    LoadedModule[83]=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\Microsoft.Xbox.SmartGlass.dll

    LoadedModule[84]=C:\Windows\System32\Windows.Devices.Sensors.dll

    LoadedModule[85]=C:\WINDOWS\System32\cfgmgr32.dll

    LoadedModule[86]=C:\WINDOWS\SYSTEM32\BiWinrt.dll

    LoadedModule[87]=C:\WINDOWS\SYSTEM32\sensorsnativeapi.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\SensorsNativeApi.V2.dll

    LoadedModule[89]=C:\WINDOWS\SYSTEM32\SensorsUtilsV2.dll

    LoadedModule[90]=C:\Windows\System32\deviceaccess.dll

    LoadedModule[91]=C:\WINDOWS\System32\WS2_32.dll

    LoadedModule[92]=C:\WINDOWS\system32\mswsock.dll

    LoadedModule[93]=C:\WINDOWS\System32\wshBth.dll

    LoadedModule[94]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

    LoadedModule[95]=C:\WINDOWS\System32\NSI.dll

    LoadedModule[96]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[97]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

    LoadedModule[98]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    LoadedModule[99]=C:\Windows\System32\rasadhlp.dll

    LoadedModule[100]=C:\WINDOWS\System32\fwpuclnt.dll

    LoadedModule[101]=C:\Windows\System32\CryptoWinRT.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

    ConsentKey=MoAppCrash

    AppName=Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp

    AppPath=C:\Program Files\WindowsApps\Microsoft.XboxApp_24.26.14000.0_x64__8wekyb3d8bbwe\XboxApp.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=72D77FF9AC808C1516226F40C54B5ADC

    MetadataHash=-1459358088

    Anything else I can try?
  12. Player758504066 Win User

    Netflix, Amazon Prime crashing XBOX one X

    Yes it only happens when launching these apps and its random, sometimes it works fine.

    It never crashes when launching games though. I will try uninstalling and installing the apps to see if it helps.

    Thanks
Thema:

App crashes on launch

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