App continues to crash

JenniWaggoner · May 18, 2018

The daily challenges crash close each time I try to play. It will download the daily puzzles but after selecting one, when it starts to open (and play an advertisement I assume) it crashes and closes. I WAS only able to do puzzles in my collections of
"Classic Jigsaw" but now that is crashing after I've had a puzzle open for a few minutes. After a few moves, this now crashes and closes. PLEASE FIX!!!

:)

Mister Taurus · May 18, 2018

Sodoku continues to crash

Hi SimplyHuman123,

We appreciate you reaching out to us, there are many iterations of this game on many platforms. Can you verify which platform and version of the game you're referring to? We're here to help.

SimplyHuman123 · May 18, 2018

Sodoku continues to crash

Microsoft, please fix this issue. I have tried uninstalling and reinstalling and this does not help.

JenniWaggoner · May 18, 2018

I have the most recent version of Windows 10 and download all updates.

JenniWaggoner

I have the most recent version of Windows 10 and download all updates.

Nathan Wynn

I have not tried logging in on to my account on someone else's iPhone yet, but here is a less than satisfactory update:

The issue persists as described after iOS 11 developer beta update, and continues to crash in the same manner after a factory reset and restore. The app continues to work fine, however, on an iPad updated to iOS 11.

Upon inspecting the size of the "Documents & Data" portion of the app it appears to grow with each login attempt and crash.

App Size: 166.5 MB

Documents & Data: 12 kb (immediately after deleting the app and reinstalling, but before launching)

After opening it, trying to sign in, and it crashes, it goes up to 889 kb.

A second attempt and crash shows that it has grown to 2.3 MB.

A third attempt and crash shows that it has grown to 7.1 MB.

Oddly, the information in Settings - General - iPhone Storage shows "Last Used: April 28, 2017" for the app even after launching it and playing a game without signing in.

I realize my test cases aren't conventional as I have gone through several beta iOS releases, but this issue began on the public release of iOS 10.3 and has persisted since then. I have the Analytics option to Share With App Developers turned on, so hopefully
the crash data is being sent to the appropriate parties and can help resolve this in a future release.

As frustrating as it is, I continue to play the 5 challenges on the iPad every day and hope I am able to do so using the iPhone again at some point in the future.

Drezd3n

Hi, i have been having this same issue and tried doing a system restore while jeeping games and apps along with all the other steps outlined... the Xbox accessories app continues to crash and not let me button my my elite controller

ChiefJoboo

If the youtube app is on the in background it can cause crashes from what I've seen. Push START (3 lines button) on the tile for youtube and go to "quit" to make sure it's off and see if the problem continues.

Francia J.

Hi Banajsnfkfke, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Since you have already performed a power cycle on the console, the next step will be resetting the console keeping games and apps. Don't worry because as long as your brother's console is connected to Xbox Live his or other account's saved progress, games, will not be deleted. It will remove all of the accounts but you or your brother can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Also, if that didn't work, can I have the error code that you have mentioned?

App continues to crash