Apex not receiving update info from Microsoft store

Bought 1,000 Apex Coins a day or too ago and I did receive the ones I bought from Microsoft store not directly from Apex Legends Store, However I also bought a 500 Apex Coin Pack After the 1,000 Coin pack which is yet to appear on my account even after 24 hours Like why is this happening

Hi Bruce,

Apex coins from the Microsoft Store are only available for Xbox One. You need an Xbox Live profile and you need to play on Xbox One to receive those coins you purchased from the Microsoft Store.

I noticed you posted this thread in the "PC Gaming" category, so if you play Apex on PC then you need to purchase Apex coins directly from EA through the Origin Store or directly in game:

https://www.origin.com/usa/en-us/store/apex/apex/currency

If you do not own an Xbox One console and you intended to purchase coins for PC, then I'd recommend submitting a

refund request online. Just click on the link to go through a refund request walkthrough.

I hope this helps!

Do you mean you bought Apex Coins on the PC version of Apex, or you used your PC to buy Apex coins for the Xbox version?

No, i mean, i just bought Apex Coins from Microsoft store and i thought i can use them on Apex Legends PC.

Hi Luke,

Thank you for coming to the forums today, I'd be happy top provide some information.

Virtual currency like Apex coins are not digital items available to purchase as a gift. Only items in the store that has the option "Buy as gift" are available to be gifted. Apex coins on the Microsoft Store does not have the Buy as gift option:

https://www.microsoft.com/en-us/p/apex-legends-2-000-150-bonus-apex-coins/bqwcbtpqr8z3?activetab=pivotverviewtab

Also, the person receiving the gift would be the one to receive the code through email and Xbox Live message. The one making the purchase can see the code in the order details found in the account's order history, but the one making the purchase would not
receive an email with the code. You would just view it from the
order history.

Apex coins can only be used for the account making the purchase as the coins are deposited by the publisher's servers directly into your in-game balance almost immediately. More than likely, the Apex coins you purchased were deposited into the Xbox Live
account that made the purchase.

Hi there! This is Virginia O.

I understand that you want to get Apex legends.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Yes, Apex Legends is available on PC! You can play it through multiple platforms:

1.Steam: Download Apex Legends from the Steam Store: https://store.steampowered.com/app/1172470/Apex...

2. EA App: You can also access it via the EA App, which is Electronic Arts' official launcher: https://www.ea.com/en/games/apex-legends/apex-l...

3. Epic Games Store: Apex Legends is available for free on the Epic Games Store: https://store.epicgames.com/en-US/p/apex-legend...

Apex Legends is available in the Microsoft Store, but only for Xbox consoles like Xbox Series X|S and Xbox One.

Thank you for your cooperation.