Apex Legends game shuts down xbox one console

Hi there! This is Virginia O.

I understand that you want to get Apex legends.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Yes, Apex Legends is available on PC! You can play it through multiple platforms:

1.Steam: Download Apex Legends from the Steam Store: https://store.steampowered.com/app/1172470/Apex...

2. EA App: You can also access it via the EA App, which is Electronic Arts' official launcher: https://www.ea.com/en/games/apex-legends/apex-l...

3. Epic Games Store: Apex Legends is available for free on the Epic Games Store: https://store.epicgames.com/en-US/p/apex-legend...

Apex Legends is available in the Microsoft Store, but only for Xbox consoles like Xbox Series X|S and Xbox One.

Thank you for your cooperation.

Hello,

Is this latency happening with any other games on your Xbox? I found a forum thread with EA about this issue here: Apex Legends lag/stutter issue on Xbox one - Answer HQ. If it is not occurring with any other online game, it may be an issue specific to Apex Legends. It seems some have found a solution there. Please let me know if this is a persistent issue across all your games on your console or if it is just with Apex Legends.

Thanks,

Sorry, but unfortunately if nothing worked, not even factory resetting your console, maybe you should try to contact Xbox support or Apex Legends support for this. Since any other game is installing fine, there's nothing wrong with your connection, console or storage drive.

Xbox Support:

https://support.microsoft.com/contact/virtual-a...

or

https://support.xbox.com/en-US/contact-us/

Apex Legends Support:

https://help.ea.com/en/apex-legends/apex-legends/

Games: Apex Legends or Fortnite?

My Answer: I prefer Apex Legends

Apex all the way.

That sounds very strange. Is the cursor the Apex Legends cursor? Or is it a mouse pointer?

And sorry for so many questions, but when you say holding the Xbox Power button for 10 seconds and it didn't help, did the console restart? If you hold down the power button the console should shut down, and then require you to push the button to start
it up again. Did it restart and then still have a problem loading the game? That will help us determine the next best troubleshooting steps for this issue. Let us know!