Anyone know what error code 0x8b100042 is?

A couple of months ago the same thing happened with NHL 20 and this was the solution that was given:

Troubleshooting steps XBOX One:

CLEAR ALTERNATE MAC ADDRESS

1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear

2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.

3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.

4. Once the brick is Orange, start your console.

DELETE CLOUD SAVES

1. On Home, pull the right trigger, and then press A to open My games and apps.

2. Highlight the game, press the Menu button on your controller, and then select Manage game.

3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.

4. Choose Delete everywhere.

5. Restart Console

CLEAR PERSISTENT STORAGE

If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

POWERCYCLE XBOX ONE

Follow these steps to power cycle your Xbox One Console:

1. While the console is on, press and hold the console's Xbox button for 5 seconds.

2. The console will power down.

3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

C

PRIVACY SETTINGS

1. From the Home Screen, using the controller scroll left to the navigation pane.

2. Scroll down to Settings Icon.

3. In the Setting menu scroll down to Account.

4. Under Account, select Family.

5. Enter the password or passkey.

6. Select the account that you want to update.

7. Select the category of settings you want to update, such as Privacy & online safety.

8. Select the Adult defaults.

9. Toggle back to Child defaults and then finally back to Adult defaults once more.

10. Powercyle the console to complete the troubleshooting.

R

GAMERTAG

1. From the Home Screen, using the controller scroll left to the navigation pane.

2. Scroll down to Settings Icon.

3. In the Setting menu scroll down to Account.

4. Select Remove accounts.

5. Select the account that you want to remove.

6. Select Remove to confirm.

7. When you're finished, select Close.

RE-ADDING GAMERTAG

1. From the Home Screen, using the controller scroll left to the navigation pane.

2. Select Sign in.

3. Scroll down to Add & Manage.

4. Select Add new.

5. Type the email address or phone number you use to sign in to your Microsoft account.

6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.

7. Review the privacy statement summary, and then select Next.

Xbox connection troubleshooting:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Or visit the forum: https://answers.ea.com/t5/Madden-NFL-20/ct-p/madden-nfl-20-en

Hi Nick,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.



Thanks,

Brad

podrias borrar cache, o volver a instalar el juego

Check this Support article for steps to assist you. Its the closest I could find.

A restart of the console should fix it.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

0x8b100042

We’re currently investigating this error. In the meantime, try the solutions below.

https://support.xbox.com/en-us/help/errors/erro...

Microsoft is aware of the problem, and they have notified that it has been resolved, but due to the number of complaints the problem continues, unfortunately only Microsoft can fix the problem, it is necessary to wait.