Anyone have a phone number to contact support?

1-800-469-9269 is the customer support phone number

Hello BMS28,

Glad to know I can assist if this has resolved your issues please click "Mark as answer".

Best Regards.

Thank you so much! We got to the bottom of the problem, live agent was extremely helpful. The payments have been going to an old xbox 360 account that hasn’t been used in over two years! Problem masked by my son using gifted subscriptions that I didn’t
fully know of. They’ve issued 3 month refund as all they can do but i will follow this up tomorrow using the contact phone number I’ve been given. To me there’s a moral issue in taking money repeatedly for an account that is clearly inactive - it really wasn’t
clear we had to go into the account and remove the payment, we thought we’d sorted it when we set the new xbox one up. Its not easy! Thanks again.

Hello BMS28,

Here is the phone number.

1-800-My-Xbox

https://beta.support.xbox.com/contact-us

Click this link for more information. You can also tell virtual agent you'd like to speak to a live agent.

Best regards!

I do not think anyone will be able to make an exception and bypass security setup, however you can have a try with contacting Microsoft Support.

To contact Microsoft support kindly visit: support.microsoft.com

To contact Global Customer Service phone numbers by region, kindly visit: https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2