Anyone had this issue before?

Discus and support Anyone had this issue before? in XBoX on Consoles to solve the problem; Any Microsoft products bought on my card is having issues. It asks me again and again to input my card details and when I do it just reverts back to a... Discussion in 'XBoX on Consoles' started by CharredRose666, Dec 6, 2016.

  1. CharredRose666
    CharredRose666 Guest

    Anyone had this issue before?


    Any Microsoft products bought on my card is having issues. It asks me again and again to input my card details and when I do it just reverts back to a "way to pay" screen. This is the same on the Xbox One as on the Microsoft website and seems to not happen
    anywhere else. Can anyone give me insight as to why this may be the case or how we can move to get around it. Has there been a history of this before? Thank you very much.

    :)
     
    CharredRose666, Dec 6, 2016
    #1
  2. WPAK
    WPAK Guest
    ANYONE HAD THIS PROBLEM ?

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at http://billing.microsoft.com and also check http://account.microsoft.com/services for any outstanding amount issues, these need to be
    sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at Contact Us | Xbox Support they can do a more indepth look into this issue.
     
    WPAK, Dec 6, 2016
    #2
  3. TRR DBOY YWZ
    TRR DBOY YWZ Guest
    ANYONE HAD THIS PROBLEM ?

    This happens when i try redeeming my membership. Ive tried it on the xbox and on my phone with the xbox app and i still get the same msg.

    Anyone had this issue before? [​IMG]
     
    TRR DBOY YWZ, Dec 6, 2016
    #3
  4. casdfasdfasdfasdfasd Win User

    payment issue I've never had before

    i received an email today stating my order for preorder of Starfield didn't go through. it said i needed to update my card info. my normal monthly xbox live is charged on that same card and i have no issues so far. the last payment came out on the 17th for xbox live. but this one purchase didn't go through. is this a issue on xbox end?
    I just got an email from Microsoft with the same problem. Balance is fine, funds are available. It seems the problem is with Microsoft. I will be very angry If I am not playing at 6 PM SEP 5 BECAUSE OF THIER SCREWUP.I HAVE WAITED LONG ENOUGH
  5. EzequielNeves19 Win User

    payment issue I've never had before

    Hello Cody how are you?

    My name is Ezequiel I'm an Independent Consultant.

    I suggest you check to see if you have balance on your credit card, because in the next few days a new attempt will be made to purchase the pre-order.

    Check your credit card application or bank to see if there is any kind of restriction so they don't block your purchase.
  6. Alexandre Perreault Win User

    payment issue I've never had before

    Same issue for me. I've always used the same credit card for all my purchases on Xbox and never had a problem before. But for some reason, my preorder payment for Starfield didn't go through. My credit card is not expired and the balance is totally fine. Just to be sure, I purchased something online just after I got the failed payment email from Microsoft and it worked just fine...
  7. jadenc1 Win User

    Is the Xbox messed up or the disc?

    I had this problem once before and right now. Games and apps are unplayable. Anyone having any of the same issues?
  8. EggsBoxJuan Win User

    Strange issue never had before on xbox 360

    Hi, Battlefield 4 requires a hard drive, that's why it won't play without the hard drive fitted. Could you try this.

    -

    Delete your profile only,

    support.xbox.com/.../profile-move-delete

    -

    Clear the system cache three times one after the other,

    support.xbox.com/.../clear-system-cache

    -

    Power the console off and back on again and download your profile as described in the first link.

    -

    Now, when you say you took it apart and cleaned it I assume you mean you took the hard drive out and gave things a bit of a clean to see if there was any dust in there etc. Opening the console up is a breach of the terms of use, would void any warranty and
    could lead to a console ban so I take it that's not what you did.
Thema:

Anyone had this issue before?

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