Anyone else just get hacked and had gift cards bought on your account?

Afroman9056 · Jan 12, 2023

Checked my bank account and saw a $50 and $30 gift card charge that was not me or anyone I knew with my account so I called support, changed my password, requested a refund and got rid of my debit card on my account. The worker said Microsoft is aware of the issue and is working on it but couldn’t give me any details. I then checked my email and saw it had been accessed from Turkey(although they could be using a VPN I suppose). So for anyone seeing this with a yahoo email linked to your Xbox account I would make sure it’s secure. It could be other things besides just yahoo emails however that’s what happened to me.

:)

Marrion_Y

Hi Afroman9056,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today.

Just to confirm; you were able to get assistance for the refund already from our live support, right? We appreciate the time and effort spent to report and share this experience here in the Community and this is duly noted. As a suggestion also, we recommend contacting your bank also to make sure and to avoid any further charges on the account.

Again, thank you for spending time here in Community.

Sincerely,

Marrion

Microsoft Moderator

Richarizardx

This just happened to me as well. I couldn't find a way to cancel the gift cards so I claimed them in hopes that whoever bought them can't steal them. Changed password and set up 2FA. Now I have $75 Xbox gift card credit and don't even own an Xbox.

Ace Manage

I'm having problems with my account being hacked, lots of FIFA points bought and something called Great White Shark Cash Card....Advocacy team say all bought on my console but I know nothing about it, anyone else having this problem, did you get it sorted
out??

XA JJKILLERs

Has anyone ever accidentally redeemed a gift card that was meant to go to someone else for a present

Nope all gifts get physical cards

ngocphi

Well two things you can buy a game on xbox store Argentina and get mexico

Game codes are region locked and cannot be cross bought

And please edit the picture as you don't want anyone else to redeem the code

If your account is an Mexican account you cannot GIFT a code to an Argentina account

Gifting is REGION locked

And xbox store Argentina will not accept Mexican creditcard for purchases it has to be a local card to the region

If you did it via yoir account that's why the codes are region locked

Anyone else just get hacked and had gift cards bought on your account?