Any way to delete an existing service order?

A couple of months ago I got my first Xbox console, an Xbox one. I plugged everything in, turned it on and created my microsoft account and gamer tag. Then I tried to put a game disc into the console. It didn't read it. I tried a different disc, it didn't
read that one either and made strange whirring and clicking noises for each disc I tried.

So I submitted a service order and sent my Xbox one in for repair. A couple weeks ago I received my Xbox one back from repair. I plug it in and sure enough...it doesn't work at all. It's even more broken than when I sent it in before.

The console turns on but it won't power up. I don't hear any audio nor see any video. My kinect won't even turn on and my controller doesn't even register than an Xbox one is there. I've tried unplugging everything for 10 seconds, I've tried different HDMI
cables, tried plugging it into a different TV. I want to send the console back in to be repaired or replaced but every time I try to submit another service order it doesn't go through because the existing service order is still there and "in progress".

I've tried calling customer support and contacting them online but I've gotten no help. I'm at a complete loss for what to do.

:)

 

Is there any way to delete an account?

> or, failing that, get the name of this account changed to anything else (without purchasing a name change for this AND my main)?



That's the way to go. Background info: There are three email addresses in the Xbox system for every account.

A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. There's only one Microsoft Account for every Gamertag, and only one Gamertag for every Microsoft Account. . You can check
on your console with Settings | Account | --> --> Account
Security | fib and say you have a new addresse ready | and your current Microsoft Account addresse will appear at right. You change it there, as well, once you make a new one at
http://signup.live.com



B) The alternate email address is where password reset messages go. You can see that at
Sign in to your Microsoft account and change that by selecting Edit Security Info there or at

https://account.live.com/ManageAssocIds?MSPPError=-2147217396



C) The billing contact email address is where billing statements go. You can see & change that at
http://xbox.com/accounts by choosing
Billing Contact Information or on the console with Settings | Account --> --> Account Security | Billing Information




B & C can be the same. Ideally, A should not be B or C but that often happens.



You make the first change of your Microsoft Account addresse today; then the second change can be done in 30 days.

https://support.xbox.com/en-US/billing-and-subscriptions/account-management/manage-microsoft-account#055076900e724ba7bd988bd7d8dcd341 gives more info on the process.

 

Is there any way to delete an account?

https://account.live.com go there and 'Close' your account, that should free up the gamertag for you to then buy a name change on your other account.

 

keep ringing them and explain what has gone on this defo needs replacing or sorting