any solutions please

Hi Alex, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try resetting your keyboard by pressing the FN Key + Space Bar, holding it for a few seconds.

Let me know if it works!

Hi TTV,

Thanks for reaching out to the forums. We understand you are having issue with game installation. We recommend trying the troubleshoot
installation wizard. A game can become corrupt while installing cause it not to complete.



Thanks,

Brad

* Split from this thread.

* Merged

This is gonna sound really strange but try updating your security settings like make sure your email and phone number are correct and if not update it

Hello Shamus Surette,

Thank you for sharing this with us and welcome to Xbox Forums.

We understand that you are having issues with loading backward compatible games on your Xbox, except for Black Ops 2. I can imagine how you are feeling about this. Let's work on this together.



Based on the troubleshooting steps you have already taken, it seems that the issue is not related to the updates, disc drive, or power options. There are a few more things we can try to resolve this issue.



Firstly, let's check if your Xbox is set to the correct region. Some backward compatible games may not work if your Xbox is set to the wrong region. To check this, go to Settings > System > Language & location, and make sure that the correct region is selected.



If the region is correct, let's try clearing the system cache. To do this, follow these steps:



1. Press and hold the power button on the front of the Xbox until it turns off completely.

2. Unplug the power cable from the back of the Xbox.

3. Wait for at least 30 seconds.

4. Plug the power cable back in and turn on the Xbox.



Once the Xbox has restarted, try loading the backward compatible games again and see if the issue has been resolved.



If the issue persists, let's try resetting the display settings. To do this, follow these steps:



1. Press and hold the power button on the front of the Xbox until it turns off completely.

2. Unplug the HDMI cable from the back of the Xbox.

3. Wait for at least 30 seconds.

4. Plug the HDMI cable back in and turn on the Xbox.



Once the Xbox has restarted, try loading the backward compatible games again and see if the issue has been resolved.



If none of the above steps work, it's possible that the issue may be with the game discs themselves. You may want to try cleaning the discs with a soft, lint-free cloth and see if that helps.

You can also check on this link for additional steps: https://support.xbox.com/help/games-apps/troubleshooting/digital-games



If the issue still persists, let me know.

I hope this helps.

Kind regards,



Microsoft Community

Hello Shamus Surette,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.





.





Thank you for understanding.



Respectfully,



Microsoft Community Moderator