any ideas

on the 6th of jan my gold subscription automatically renewed. payment excepted and confirmed by support that i do have gold membership. since then (almost 2 weeks) i have had no access to my apps (netflix which i pay a subscription for, internet explorer,
party chat, skype and more) when i start a game on battlefield 4 mp i have to log in 2 or 3 times for it to realise i do actually have gold. when i start a app its loads a screen saying "you need gold for this". i click continue another screen loads saying
"looks like your ready to go" i click continue again and keep getting sent back the beggingni of the process. "you need gold for this". i have spoke to xbox support numerous times and have tried the following so far (numerous times)

uninstalling said apps and reinstall them

remove my profile and add it back again.

hard reset

soft reset

i was also advised that i should try a "offline system diagnostic tool checker" to which i had to go and buy a flash drive then to be told that this wouldnt have worked any way.

i tried buying more gold getting refused something about my payment method is invalid although it isnt and i it went through a couple days previous to renew my gold

tried a 7 gold trial code i got in a game says its unable to add it but knows the code is from fifa or bf4 i cant remember.

i have spoke to support almost everyday (almost) and have just been giving the run around doing the same thing over and over again even though im saying ive already tried this 7-8 times. i then had (eventually ) a email from the Xbox Customer Care Advocacy
Team (josh) who said to fix the issue i had to change my gamer pic. i went on to my xbox one console and changed it to a default one which i had already done when i first got the new console. this did not fix the problem and when i log in on my pc it shows
my old gamer pic i had on my 360 console but doesnt let me change on the pc just says log in with your 360 console to change pic but i dont have 360 any more.

if any one has any suggestions or advice on how to get a better response from the support it would be appreciated as im on the verge off selling up and doing the unthinkable YES . starts in p ends in 4 and i really dont want to do this but whilst im paying
for a service im not getting im not happy at all nor am i happy with the support offered its just like talking to one of bills drones one after the other repeating the same things are they even real people or bots because im not convinced ???

:)

 

any ideas?

if you have a word that you like, try using a thesaurus to find similar words. you can also try using a dictionary as a way to jog your brain for words you may not have thought of.

 

Any ideas

Also try hard resetting your Xbox. It cleans up the cached files and refreshes the home dashboard.

 

looks like i was better off just getting no response from the useless customer support then off the useless support forums. thanks all.

WHAT A JOKE XBOX REALLY IS

 

There is nothing that can be done from these forums since its an account issue involving sensitive information. You need to keep calling the support number and hopefully it gets resolved for you quickly.