Anulowanie subskrypcji[Canceling subscription]

Logując się na konto nie mam opcji anulowania subskrypcji.

Skorzystałam tylko z okresu próbnego.

Nie chcę przedłużać subskrypcji tylko ją anulować.

Mam tylko opcje zaległej zapłaty za nią.

Co powinnam zrobić?

[Translation - By logging into my account, I do not have the option to cancel my subscription. I only used the trial period. I do not want to extend the subscription but cancel it.I only have the option of paying back for it. What should I do?]

To cancel and stop the charges for the renewal of an Xbox, for example an Xbox Live Gold, Xbox Game Pass or EA Access, you must proceed online.

Important

You can't cancel an Xbox if its payment is overdue or suspended. You must settle the payment due before you can cancel or turn off auto-renewal. For more information, see update your payment information to continue using your Xbox or how to pay the balance
for an Xbox expired
If you have a prepaid subscription, you won't see the Undo option nor remove next to your Xbox because prepaid subscriptions expire automatically and you are billed.
How to cancel your Xbox online

Hey Malgorzata.

Thank you for responding. By the information you are providing, it seems you have a pending balance on your account. This means you will not be able to cancel the subscription unless you

payoff the current balance. We also encourage you to reach out to one of our billing specialists through our
Xbox Support site to review any additional options.

Ypu would need to login at HTTPS://account.microsoft.com/services and select the option to turn off auto renew/cancel

Then you can fill out a digital refund https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/refund-subscriptions

Cześć Anna,



Dziękujemy za kontakt z forami! Przykro nam słyszeć o Twoim problemie i chcielibyśmy pomóc. Łączę ze stroną pomocy Xbox, która zawiera szczegółowe instrukcje dotyczące anulowania i aktywowania subskrypcji. Xbox subscription cancellation and refunds | Xbox Support Po przejściu na stronę pomocy technicznej upewnij się, że jesteś zalogowany, aby wyświetlić wszystkie aktywne subskrypcje





Po przejściu na stronę subskrypcji na dole znajdziesz opcję anulowania.





Daj nam znać, jeśli to rozwiąże Twój problem.

Hi Anna,

Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. I am linking the Xbox Support site that gives detailed instructions on how to cancel and active subscription. Xbox subscription cancellation and refunds | Xbox Support. Once you get to the support site make sure that you are logged in to view all active subscriptions.





Once you get to the subscription page you will find the cancelation option at the bottom.





Please let us know if this solves your issue.