Anthem says I dont have gold

Discus and support Anthem says I dont have gold in XBoX Games and Apps to solve the problem; So I've just finished with destiny and installed anthem but I cant seem to play, it says I dont have a gold sub even though I do , I renewed a couple... Discussion in 'XBoX Games and Apps' started by dacons44, Jun 8, 2019.

  1. dacons44
    dacons44 Guest

    Anthem says I dont have gold


    So I've just finished with destiny and installed anthem but I cant seem to play, it says I dont have a gold sub even though I do , I renewed a couple months back and the fact I've been playing destiny says I've got a gold account.

    Any ideas ?

    :)
     
    dacons44, Jun 8, 2019
    #1
  2. XBF Ruben D Win User

    Anthem says I dont have gold

    Hello Dacon!

    Thank you for posting on Xbox Forums! I understand that not being able to play online with the game Anthem is frustrating but I'll be happy to assist you today. Just to clarify, have you tried to

    Power Cycle
    your Xbox One console? If not, I would suggest trying that out first. If that still doesn't work then you might want to check your
    subscription to be sure that it is working, I understand that you are able to go online with Destiny 2 but we should probably make sure. If at the end of this you're still not able
    to go online, then the next course of action would be to
    Contact Support
    .

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps and thank you for posting on Xbox Forums!
  3. Edgarour Win User

    Anthem says I dont have gold

    check that your membership is up to date and if so, restart your xbox by disconnecting from the light or by pressing the xbox button for 8 sec
  4. DevikM Win User

    Anthem says I dont have gold

    Maybe you should check your subscriptions.

    Destiny doesn't require xbox gold, you can play the game without gold, you need it only for certain things.
  5. dacons44 Win User

    Anthem says I dont have gold

    Yes tried a power cycle and also logging out and removing my account from the xbox then re-logging back in with no success.
  6. voteDC Win User

    Says i dont have Gold

    You'll have to call Support to sort this out, as you'll need to provide information that you shouldn't post on a public forum.

    -

    You can find your local support number by following the information behind this link
    support.xbox.com/call-us.
Thema:

Anthem says I dont have gold

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