Anthem request to refund

Discus and support Anthem request to refund in XBoX Games and Apps to solve the problem; Hello, I have contact the xbox live service(1470770381), and gave my site xbox.com/refundshelp, but no way to send my request. I bought the game in... Discussion in 'XBoX Games and Apps' started by DrBalooHouse, May 6, 2019.

  1. DrBalooHouse
    DrBalooHouse Guest

    Anthem request to refund


    Hello, I have contact the xbox live service(1470770381), and gave my site xbox.com/refundshelp, but no way to send my request.

    I bought the game in February with the upgrade. But bioware and ea no nothing solved their problem always at the time of update for nothing always at the time of bug and system of games is not balanced.

    I was patient but it is really shameful, I would like to know if there is way to be refunded?

    :)
     
    DrBalooHouse, May 6, 2019
    #1
  2. LFC JAY E 9193 Win User

    Anthem request to refund

    Hello DrBalooHouse, Jay here.

    I'am sorry to inform you but for a refund the game would need to be purchased within 14 days and not played longer than 2 hours.

    Sorry for any inconvenience this has caused you.
  3. KindGryphon Win User

    Anthem request to refund

    Hello, I have contact the xbox live service(1470770381), and gave my site xbox.com/refundshelp, but no way to send my request.

    I bought the game in February with the upgrade. But bioware and ea no nothing solved their problem always at the time of update for nothing always at the time of bug and system of games is not balanced.

    I was patient but it is really shameful, I would like to know if there is way to be refunded?

    No not anymore. As others have stated you are only eligible for a refund if the purchase was made less than 14 days ago and has been played less than 2 hours.

    Since you said you bought it back in February you are far outside the window of refund eligibility.
  4. baltyofgod Win User

    Anthem request to refund

    For reimbursement of the game you have to play it for at least two hours. If you exceed the time is no longer refunded.. I'm sorry.
  5. REN AERO Win User

    Anthem request to refund

  6. Mimori 775 Win User

    Xbox refunds

    You can request a refund on digitally purchased items through Microsoft. I've had digital copies of games fully refunded, although I was told its limited per year how many that your account is allowed to request.

    See this page:
    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund


    Something to note...Depending on how you purchased the game would depend on which vendor is actually responsible for the product. For example:

    • If you purchased the Xbox one that came with the digital copy of Anthem from a retailer, the obligation for the refund would fall on that retailer, not Microsoft.
    • If you purchased Anthem through the Xbox store on the console, then Microsoft would be the one issuing the refund.
    I hope that helps.
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