Anthem - preordered in xbox store, ea says i didnt

Hi,

I just had a call with Microsoft. They said i preordered Anthem. Nothing went wrong.

In fact, i was not able to get my friend keys at the vip demo Weekend.

EA hp says im not a pre orderer and i should buy it.

Will see if im able to Play Anthem on the 15 Februar(ea Access payed) , if not ill cancel it and order a boxed Version.

Phone call didnt solve my Question. If it doesnt work at pre release this was my last order in the store. with a box and a key inside this wouldnt happen.

thx for trying to help me out

thas true, but the open beta(demo) starts soon and all the pre orders can test all the javelins. so if ea says i didnt pre order i cant use this feature as well.

if i pre order and Goodies are promoted(digital or physical) i want to have it cause thats the reason i pre order.

in fact i want be able to Play Anthem earlier when ea says i didnt preorder.

and the only Thing i want , is to talk with the xbox suport and i dont know how to reach them

Hey DA Ouslipa,

Thank you for reaching out. You should be able to see the preorder for the game under your

Order History. If for whatever reason you are having a hard time accessing this or do not see the preorder, be sure to give us a call at
Xbox Support. Hope this helps!

This has been an EA issue, even if they won't tell you that, for last weekend they just ended up opening the Demo up to everyone and giving some rewards (vinyls) to the "VIPs." Just have your friends download the demo this weekend coming up and playing
it, it will be an open BETA for everyone and they should get in.

Hi there!



Thanks for replying and keeping us updated.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



If you don't initially see the option to request a call back, then feel free to change up the topic selections to get a different result. Once you get the call back, tell the agent what the issue is and they'll be able to help.

I hope this helps a bit more.