Another sad excuse for customer support - I'm getting used to being blown off by Microsoft

Here is my most recent discouraging exchange with Microsoft customer support:

I have been tracking the time I have spent to try and get my xbox (under warranty) fixed and am now at 8.5 hrs over the last 2 weeks... And am no closer to a working console.





Angelo U.

Microsoft Answer Tech

Angelo U.

Hi, thanks for visiting Xbox Support! I'm Angelo U..

1:58 pm



Me

hello

1:59 pm



Angelo U.

Hi, Robert. How may I help you today?

2:00 pm



Me

Hi, I am having a problem with my console not powering up.... I just received my replacement console in the mail through the warranty program and plugged it in, and am having the same issue with the new console

2:01 pm



Me

I was told that since my power brink has a solid orange light, that the problem is with the console, but now I am not so sure since the replacement has the same issue

2:01 pm



Angelo U.

Oh, thanks for bringing this up today, Robert.

2:02 pm



Angelo U.

I will be here to help you with this right now.

2:02 pm



Angelo U.

Is the power brick indicator light still showing steady orange when connected to the console?

2:03 pm



Me

yes

2:03 pm



Angelo U.

Okay. Is the power cord plugged in direct to your wall outlet without any surge protector?

2:04 pm



Me

yes

2:04 pm



Me

I've tried multiple outlets

2:04 pm



Angelo U.

I see. Please try to press and hold the power button on the console first for about 10 seconds. Then unplug the power cord from the outlet and plug it back in.

2:07 pm



Me

ok

2:07 pm



Angelo U.

Then power it back on again.

2:10 pm



Me

same result

2:10 pm



Me

the light doesn't come on at all... just a faint beep

2:11 pm



Angelo U.

Oh okay. To better isolate this, are you able to try to use another power supply?

2:11 pm



Me

I don't have another one

2:11 pm



Angelo U.

Oh okay, if that is the case, we will to request a replacement for the power supply.

2:11 pm



Me

but since it has happened with 2 xbox consoles now, I am reasonably certain it is the power supply

2:11 pm



Angelo U.

Yes, that is right as you mentioned also that it has no power now on the power brick with just a faint beep.

2:12 pm



Me

the brick is still lit orange

2:12 pm



Me

I meant the light on the xbox never comes on

2:13 pm



Angelo U.

I see. We will have to process a replacement for the power supply for this as you have tried this on two different consoles already.

2:14 pm



Me

ugh, this has been a real trial.... my xbox has been out of commission since August 25th

2:15 pm



Angelo U.

I do understand your situation right now, Robert. I know this can be frustrating to not use your console for weeks already due to this. With regard to this concern, this really is a trial and error troubleshooting as this should be isolated properly
and may consume a lot of time since you don't have an extra console or power supply you can try on your end to better isolate this. That is why your console was sent first for the replacement and now the issue is still not fixed.

2:18 pm



Angelo U.

If possible, you can also bring this console to a local shop and try using a different power supply if it works.

2:19 pm



Me

I haven't even sent my console yet, I just received the replacement today

2:19 pm



Me

All of this is supposed to be covered by the extended warranty that I bought, and it is kind of crazy how many hoops I have to jump through just to get this thing fixed

2:20 pm



Me

how quickly can a replacement power brick be shipped to me?

2:20 pm



Angelo U.

Yes, that is right. I agree with you since this issue you are having as mentioned above is a trial and error process due to the possibility of the power supply or the console causing this.

2:22 pm



Angelo U.

With the process of a power supply replacement, it will be through standard shipping.

2:23 pm



Me

Is there no way that can be expedited given the fact that I have spent numerous hours over the past 3 weeks trying to get this resolved, and have been met with horrible results to this point. I had to wait while the replacement console was shipped
3000 miles to the wrong address then had to be rerouted and now that isn't even the right fix.

2:25 pm



Angelo U.

The other way is to go to a nearby Microsoft store to have this power supply replacement.

2:26 pm



Angelo U.

Is there a nearby Microsoft store in your area?

2:26 pm



Me

Looks like about 400 miles away

2:27 pm



Angelo U.

I see, that could be a much faster process if there was a store nearby as you can just bring this device for a replacement.

2:30 pm



Me

it could also be a much faster solution if it was shipped priority 3 day mail as a slight compensation for the horrible experience I have had to this point

2:31 pm



Me

I really don't think that is asking for too much.... I did pay for the warranty as well as pay an additional $15 for a replacement xbox while mine was being fixed that didn't actually provide me with a replacement as it doesn't
work either

2:32 pm



Angelo U.

I see, I am with you on this. If only we have the option for a priority mail but the system only process standard shipping for accessory replacement requests.

2:35 pm



System

Chat has ended.

2:36 pm

:)

 

Ryse: Legendary Edition

That's awesome. Getting ****ed again by Microsoft. I'll never purchase another day of Xbox live as long as I live, and I'm about to trade the Xbox one in for a PS4 which has great titles like Bloodborne and The last of us. Mister Maka, you did a great
job losing another customer for Microsoft. After 10 years this is how I get treated when i've been playing xbox since halo original came out. I'm done with this *** excuse of a company and am tired of being taken advantage of. What strikes me the most is
your audacity to even think about posting another link to try and take advantage of me with even more of your false advertisement.

 

I'm being ignored by Microsoft support - Brazil

I did not receive a new contact from Microsoft. What is it? A blow

 

Hey, Da Bullfrog! I'm incredibly sorry to see this frustrating experience. We dug into this a bit, and have sent you off to the appropriate teams to look into it further. They should reach out to you over the next 24 business hours, which means they might
not call until Monday for you.

Please feel encouraged to keep us updated on the situation here! We're happy to work with you further if you run into any snags, or await your resolution!