Another broken controller.

After buying the covert forces controller in june I have had so many issues with it. The controller I first received had a defective dpad, that took a lot of pressure to use. I searched on the internet and its a common issue, but MS doesn't ever acknowledge
it. I was then told to send it in on my dime, which I did. Got the replacement and that was defective as well. Had the same dpad issue but also the Y button was completely stuck and wouldnt decompress which made the controller unusable. I was then told to
exchange the controller at the MS store, which is a 2 hour drive. I did this in hopes that I would get a decent controller, but after getting home, I opened the box and started using the controller. Now I have issues with this one as well. The dpad still doesn't
work without using excess pressure, and the left trigger is rubbing against the casing of the controller. Where do I go next? Can someone please help me!!!!!

:)

 

Another controller....broke

Yea, it sucks really, because the 360 controller were tanks, but they went cheap to screw the consumer out.

 

Another controller....broke

Ya I thought they were built to survive but no I guess

 

So no comment from MS? What kind of customer service is this.

 

Hey, Krazy.

Unfortunately, your only course of action is to work with the Microsoft Store you received it from for a replacement, or set up a replacement through the
Online Service Center. This is the only recourse users can take in the case of defective controllers. We are unable to assist further with issues with controllers, and if you need assistance setting up a repair through
us, please reach out to phone or chat support. Thanks for understanding.