annullamento abbonamento xbox[Translation-Xbox subscription cancellation]

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to

turn off recurring charge.

Thanks,

Brad

Hello Christian,

Thanks for reaching out to the forums. If your subscription is past due, you will need to pay the balance first before cancelling the subscription. If still have questions you can request a call from support as they will be better able to assist you. They
can look into the profile and see what happened.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

hai un abbonamento xbox live gold?

[Edit - translation] -

do you have a xbox live gold subscription?

Per aggiungere solo un abbonamento gold standard, l'abbonamento Ultimate dovrebbe essere annullato o esaurito prima di aggiungere l'oro. Se aggiungi oro mentre ypu ha ancora un abbonamento Ultimate attivo, lo convertir .

-[Translation - To add only a gold standard membership, the Ultimate membership should be canceled or used up before adding gold.
If you add gold while ypu still has an active Ultimate subscription, it will convert it.]

probabilmente hai finito il tuo abbonamento gold

-[Translation - you have probably finished your gold subscription]