Annullamento Abbonamento ad Xbox GamePass[Translation-Cancel Xbox GamePass Subscription]

Hello Christian,

Thanks for reaching out to the forums. If your subscription is past due, you will need to pay the balance first before cancelling the subscription. If still have questions you can request a call from support as they will be better able to assist you. They
can look into the profile and see what happened.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to

turn off recurring charge.

Thanks,

Brad

Hi Nicolayy,

Thanks for reaching out to the forums. We understand you are wanting refund for a subscription charge. If just charged, if you cancel the subscription it most times auto refunds the charge. If not you can fill out a How
to complete the refund request form.

Thanks,

Brad

Hello AndrePope,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. What is the error message or error code that appears when you attempt to turn off auto renew? Are you attempting to turn off auto
renew on an Xbox One, a Windows 10 computer or a mobile device? We recommend signing in to the

Microsoft account website and attempt to turn off auto renew from there. Be sure to let us know the results
AndrePope!

You purchased gamepass and then canceled your Xbox live. Now you want to cancel gamepass so then when the subscription times run out you will no londer have either gamepass or live. You canceled both.

I do not see any store refunding you for a subscription you bought, activated then canceled.