Analog stick drift/stuck in a customer service loop

Discus and support Analog stick drift/stuck in a customer service loop in XBoX on Consoles to solve the problem; So my stick drifts and i need to get it replaced. Phone support wont talk to me until i register the controller. I cant figure out how to register the... Discussion in 'XBoX on Consoles' started by haze meyer, Jul 28, 2016.

  1. haze meyer
    haze meyer Guest

    Analog stick drift/stuck in a customer service loop


    So my stick drifts and i need to get it replaced. Phone support wont talk to me until i register the controller. I cant figure out how to register the controller and when i try to get help they tell me to call support. rinse, repeat. help.

    :)
     
    haze meyer, Jul 28, 2016
    #1
  2. El Beau Ner
    El Beau Ner Guest
    Analog Stick Drift

    Does Microsoft have any comment on this issue? They told me to pay another $60 to replace the controller...what a joke.
     
    El Beau Ner, Jul 28, 2016
    #2
  3. XCaptainMayhemX
    XCaptainMayhemX Guest
    Analog Stick Drift

    koreankamikazi I have the same drifting problem with the left stick. now the right stick is doing the same thing. plus the a button does not work while iam at the dashboard but it does work in game. it has done this on 2 cotrollers. we are out of luck because
    the warranty is only 90 days so they have our money and have made it very clear to me that they will not repace it. I will not not buy another controller because to be quite honest I cant afford it because iam disabled. I was able to return the second controller
    to gamestop and get my money back. never again microsoft
     
    XCaptainMayhemX, Jul 28, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Analog stick drift/stuck in a customer service loop

    Hey haze meyer -

    Sorry to hear about the frustration. Before you can register your controller, you will need to register your console first. You can do that over at the
    Online Service Center. Once you do that, you should be able to add your controller as an Xbox One console accessory. Once you have done that, listed under 'Get Support' you will see the 'Replace
    an Accessory' option. Select that to start the process.

    Hope that helps out some! Let us know if you need additional support. Analog stick drift/stuck in a customer service loop :)
     
    Miss Bijoux, Jul 29, 2016
    #4
  5. Miss Bijoux Win User

    Analog stick drift/stuck in a customer service loop

    Hey haze meyer -

    Sorry to hear about the frustration. Before you can register your controller, you will need to register your console first. You can do that over at the
    Online Service Center. Once you do that, you should be able to add your controller as an Xbox One console accessory. Once you have done that, listed under 'Get Support' you will see the 'Replace
    an Accessory' option. Select that to start the process.

    Hope that helps out some! Let us know if you need additional support. :)
  6. AO180 Win User

    Keeps drifting to the left

    Your wireless controller analog sticks are drifting, stuck in one position, or the buttons aren’t functioning

    When these issues occur, you need to replace your current controller. To order a replacement, go to the
    Xbox Online Service Center. https://support.microsoft.com/en-us/devices
  7. nickb24 Win User

    Controller drift.

    Drifting one direction. I can clearly see the stick get stuck when moving the analog stick. It doesnt reset to the middle. Ever. Disappointed. Fustrated. Using my old controller after the joy of receiving a new one is just a let down..
  8. BiNsTeR1sT Win User

    First Wave Of Xbox One April System Updates Now In Preview

    will any of the new updates fix the problem with the drifting analog stick???
  9. RuthlessKitty Win User

    Let's Talk About Controllers

    Analog stick broke contacts and would drift or come off completely!
Thema:

Analog stick drift/stuck in a customer service loop

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