An unknown email is ‘family organizer’ of an account that my son has been assigned to. How...

Hi, you can try this:

As your son is the family organizer go here with his account https://account.microsoft.com/family/home > select add member > make sure to select the family organizer role > type the email address associated with your Microsoft account

Once you join to the group, double check if indeed your account is a family organizer as well

Then use your son’s account to leave the family group and revert his age changing the birth here
https://account.microsoft.com/profile

Finally use your account to invite your son to the family group again, but select this time “family member” and not organizer
In that way you should be able to control his privacy settings and everything

Thank you Josef, that is very helpful. Since I can’t change the account in the way I had hoped, may I use another Microsoft account to serve as a family organizer? Even if I can’t change the email address on my sons account, he still shouldn’t be the family organizer at age 8. Can I use a different Microsoft account and transfer the family organizer title to that account so I can use the parental controls for him?

My son has his own account, which is connected to my email...and my other email is strictly work

It sounds as tho the account, son's (gamertag) setup on the XBox is an adult account using your email assigned to your Microsoft account.

What needs to happen is an adult xbox account (think gamertag) needs to be setup with your adult email used for Microsoft account and then use the family setup and make your childs gamertag on the XBox a child account not an adult account.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

This can only mean that the system has detected that your son's account is a child account despite having his account as an Organizer on a Microsoft family.

NOTE: A child account is registered on the birthdate 21 years old and below upon the account's first creation

An adult account is registered on the birthdate 22 years old and older upon the account's first creation

In order to fix this, your son should add/invite an adult account as an "Organizer" on the Microsoft Family by going to account.microsoft.com > then go to Family.

Once the adult account was added as the Organizer, use the adult account to remove your son's account from the Microsoft family then re-add the account as a "Family Member"

Once it's done, have your son sign in to his account on the Xbox app. If the same error prompts, click on Ask by Email and you will receive permission to your adult account via email where you can grant the request.

Thank you for your time. I hope you have a great day!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Family Organizer Account: Ensure that you are logged in with the Microsoft account that serves as the Family Organizer. Only the Family Organizer has the authority to manage family settings.

Family Safety Website: Visit the Microsoft Family Safety website (https://account.microsoft.com/family/) and sign in with your Family Organizer account.

Account Management: Locate your child's account within the family group and click on it. Look for options related to account management or permissions.

Admin Privileges: Review the settings and permissions assigned to your child's account. There might be an option to grant administrative privileges or elevate their account to the administrator level.