An order I made has the wrong address and I can’t change it

You'll need to try contacting Microsoft Store support.

I have already tried this but apparently the information isn’t right even thought I haven’t changed address, haven’t changed my bank details, the only thing that has changed is my email and password and I’ve lost everything because a bot sees I put the wrong birthday in because I can’t remember the birthday as I made this account before I was 18 so I put a different year in

Hi XxKnifeDays! My name is Ricardo an independent advisor ready to help you with this situation!

To change the shipping address you would need to cancel the purchase and made a new as you can't change the shipping address once the order it's placed

The issues you guys are reporting were the exact things I was worried about. It's ridiculous that Zavvi have a system that doesn't allow customers to update card and address details after an order has been made. I've actually moved house since I made my
pre-order, in May. It's just lucky that my friend still lives at my old address and he happens to be off work today.

I did fill out the form already but I honestly don’t know what question I’m getting wrong. This account was made almost 10 years ago and I can’t remember the password to get into the email attached to the account, and can’t remember the contact phone number. I struggled with addiction for a long time and a lot of my memory is not what it used to be. Those are pretty much the only questions I could be getting wrong. I know the password to get into my Microsoft account but when I tried to change it when all of this was going down I had to change my contact phone number so I could get a verification text but it said it wouldn’t be updated till next month.