An Old Borderlands 2 Code

It may also help to check your Microsoft Account's Order History page to make sue the code redemption went through all the way. https://account.microsoft.com/billing/orders/

Should there have been some sort of issue with the code itself, support may be able to look into it on the backend.

https://beta.support.xbox.com/contact-us

I never payed for it, so it doesn't show up in the billing list.

The results are near-catastrophic. I can't download it again as I got it from a code, which I seem to have misplaced. Am I gonna have to suck it up and buy the collection?

Hi, I know that if you redeem a code, it should still show up on your
order history page with a status of "Redeemed." If the order is not showing up there, please make sure to verify that the account signed in is the same account on which the code is redeemed. If it is the same account, and the code currently shows up
as having been redeemed, make sure you've gone through all of the steps detailed in the previous responses in this thread, and if the issue is still happening, I'd advise contacting official
support directly.

I would add that I did actually have an issue with having both versions of the game on my Xbox One console at the same time at one point- I originally had the 360 version, then got the Xbox One version, then migrated my saved characters to the Xbox One version,
but at that point, the Xbox One version would make a loud noise and crash not long after the home screen for the game had loaded. I did find that standard troubleshooting did not address the issue, but after deleting the 360 version, my Xbox One version has
worked fine ever since. It sounds like your current issue might be different and that you need to verify ownership of the game first. However, if that issue is resolved and then you do happen to encounter an issue where the Xbox One version is hard crashing
as described above, I would at that point try removing the 360 version. Hope that helps!

Hi there,

if you haven't yet, then please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If the power cycle didn't work then I would try Uninstalling the game, do another power cycle, double check if the game is truly uninstalled (so not showing in the installed games section (on any storage device connected)) and then download/install the game
again.

If for example recently a subscription like Xbox Game Pass was ended/expired then you may have to Remove your profile and redownload it again, since the game is also part of the Xbox Game Pass library en removing your profile (make sure you know the credentials),
doing a power cycle and redownload your profile should clear any issues that can be caused an ending subscription.

Let us know the results

It may also help to check your Microsoft Account's Order History page to make sue the code redemption went through all the way. https://account.microsoft.com/billing/orders/

Should there have been some sort of issue with the code itself, support may be able to look into it on the backend.

https://beta.support.xbox.com/contact-us