An entirely Broken game for sale on Xbox marketplace

Ok I have been told to post here by a member of
Xbox Live support regarding an issue with an indie game.

I have previously posted about an issue with this game and another user has reported the latest issue in the report abuse section of the Xbox Live Indie Games forum area,

The game Banana Bananza is at present unplayable. It wasn't always so but for whatever reason the game itself is corrupt
or there is an issue with the games coding.

If you download the game it will show as corrupt as say you need to delete and re-download it.

I have done the following to try and fix it.

Delete and re-download

Delete and restart my xbox and re-download

Delete clear the cache and restart my xbox then re-download

None of which have worked.

I'm am in the UK and my account is set to the UK region.

As of now the game I have linked to is not functional and as such not fit for purpose under the UK SOGA (Sales of Goods Act). continuing to sell said game is actually deceptive and highly disrespectful to customers. Also that 30% cut taken of games sales
actually does mean that action needs to be taken and Xbox has some level of responsibility not least due to it being the Xbox marketplace the game is being sold on.

Again I am posting here because I was told to by a member of Xbox support staff, if this is the wrong location then could someone please direct me to the right location.

I have also linked all relevant points to the locations including a link of a screenshot of the message displayed when you try to launch the game.

:)

 

Broken unplayable "game" for sale on Marketplace

^considering the developers previous games and the amount of effort put into this game. I'd say it's highly unlikely.

Also it is not my responsibility to try to get a game fixed.

Microsoft are happy to sell this game on their marketplace.

Microsoft are happy to take a 30% cut of the games sales.

Microsoft are the ones responsible for sorting this out, contacting the developer and actually acting on this.

Believe me when I say the game is terrible however it is a product that barely meets the requirements to be called functional (and I mean barely) but in it's present state it is just a load of corrupt code an error screen.

 

Broken unplayable "game" for sale on Marketplace

I have previously posted about an issue with this game and another user has reported the latest issue in the report abuse section of the Xbox Live Indie Games forum area,

The game Banana Bananza is at present unplayable. It wasn't always so but for whatever reason the game itself is corrupt
or there is an issue with the games coding.

If you download the game it will show as corrupt as say you need to delete and re-download it.

I have done the following to try and fix it.

Delete and re-download

Delete and restart my xbox and re-download

Delete clear the cache and restart my xbox then re-download

None of which have worked.

I'm am in the UK and my account is set to the UK region.

As of now the game I have linked to is not functional and as such not fit for purpose under the UK SOGA (Sales of Goods Act). continuing to sell said game is actually deceptive and highly disrespectful to customers. Also that 30% cut taken of games sales
actually does mean that action needs to be taken and Xbox has some level of responsibility not least due to it being the Xbox marketplace the game is being sold on.

I am posting here because I was told to by a member of Xbox support staff, if this is the wrong location then could someone please direct me to the right location.

I have also linked all relevant points to the locations including a link of a screenshot of the message displayed when you try to launch the game.

 

WTF! Very loose definiton of "".

 

I don't know why support told you to post here since no Microsoft employee is going to see it.

The more appropriate place, where your problem has at least a chance of being seen by a Microsoft employee, is board five in the Support section

forums.xbox.com/.../8.aspx.

 

I have no Idea VoteDC I have posted there anyway to.

 

LOL The Cthulhu. Very loose. Why don't people who buy these types of "games" just buy a playboy magazine and be done with it. Unless looking at half naked anime chicks is your thing. To which I say............uhhhhhhhhhhhhh yeah.

 

[Mod Removed]@op -You have played as many indies as I have to know MS has nothing to do with testing or reviewing indies.They are probably unaware the game is broke and will give you a refund if you talk to support NICELY and explain the
situation.The number is 1-800-4MY -XBOX.Its not like youre wanting a refund because the game was awful -its because it wont even load up in the first place.They've refunded me before.

 

Wait- you said UK-ok maybe your toll free # is different than ours .oops..

 

[Mod Removed] If you buy a "game" that has you unveiling naked pictures of anime women, one puzzle piece at a time, you're doing so because you're a pervert. And that's fine. I'm not judging him. Do you. Just don't try to hide behind your
integrity while doing so. He didn't buy the game because of it's cutting edge gameplay. He bought it to look at naked chicks. Period. The end. And that's OK

 

UK support number 0800 587 1102.

 

Whether it has partially naked women is irrelevant .Its a puzzle game first.The scantily clad women are just a extra incentive.Its no different than unlocking a swimsuit for Kasumi in DOA 5.To say someone is buying a Puzzle game for something other than
the puzzle is assuming a bit much.Some of us like collecting terrible games.I have about 300 indies and have found some hidden gems.For 1 dollar is no risk when AAA games cost 60 and are still awful.

 

@LOWxONxHealth I have played probably as many indie games as you lol.

I actually have a link in my signature which pretty much proves it, along with the reason why I looked at the game in the first place and no it's not because I can't use google to find certain material instead.

I understand that the peer review system is designed to test the games and allow them to be released. I get that this system exists and Microsoft are not part of it.

However while Microsoft aren't the publisher they are the store stocking the game (which has been pulled now anyway). as they have been informed they are selling a broken product and were informed of it being broken then they are responsible to their consumers.
Legally speaking because the product is broken they should refund people at least under the UK SOGA. Though I'm not going to be petty and push for that over a small amount like this.