Ambassadors are all not the same

Lol all I've ever heard from an ambassador is "keep the power button pressed for 10 seconds"(Xbone) or "Disconnect the power cord from the Xbox 360 and keep it off for a minute".

 

That would be because it is the 1st step in almost every troubleshooting list and It fixes 80 percent of all issues

 

Which is true it is almost the fix for 80% of problems and if it doesn't work there are more ways to troubleshoot.

 

Ambassador academy? lol

Anyway, isn't there like 130,000 ambassadors? Someone mentioned the actual number once and I just couldn't believe it. The whole program doesn't seem necessary when just about anyone here is willing and able to help someone with a problem.

 

lol are they all active? Far from it

You do not see 100,000 a day or there wouldn't be anyone left in the chats

 

exactly...which is why the Ambassador program is a mess. The inactive ones should be cut after six months of inactivity.

 

Just remove the badges and rewards and most would quit instantly.

 

The need to have a large multicoloured signature, as well as the badges, says a lot about a person too.

 

It's screams - HEY LOOK AT ME, I'M ACCOMPLISHED AND PROUD!!

and this:

 

Being a member of the program from back in the day when it used to be an "Invite-Only" program, as an addition to members that were proven to have been helping the community, I have noticed a drop in the "Level of Excellence" that the program used to have.

That being said, There are plenty of bright, hardworking, lovely souls that are involved in the program for the simple joy of just helping another gamer. As with anything that provides "rewards" back, some will abuse the privilege of being a part of the
group just to get free swag. They're weeded out from time to time, once they get what they want and get nothing more, they drop from the radar.

Those of us that stick around through and through, are in it for more than just rewards. The real reward is helping you guys. To label us as all just wanting rewards or all just wanting free things, isn't really "correct".

As for hearing the same thing from each ambassador you talk to like "Press and hold the power for X seconds", that's usually the first go-to troubleshooting step. Your Xbox is a computer. With any computer, you have to troubleshoot the problem. So we start
with Step A and work our way to Step Z, to locate the problem in-between. We don't know what's causing the problem 6/10 times, so we try solutions until one resolves it. For the other 4/10 times, we're able to give more specific responses to fix the issue
quicker.

 

When they first offered rewards this entire forum was full of people saying "clear your cache".

I remember reading a thread on the support page that had about 30 replies, each and every one repeated the same "clear cache" information as the last, and each one got a "verified response" and credit for their answer.

I dread to think what information is being given to people that need help during private conversations.

The ambassadors i respect are the ones right here on this section of the forum, helping out when they know full well they are getting nothing in return, except the satisfaction of helping people.