Ambassador Chat Feature Gone??

Hey there, I was wondering if anyone (and ASAP,) could tell me what happened with the "chat to an ambassador about a problem you had" feature. I don't see it anywhere and it seems they have removed it.



BTW,

- I used to be an ambassador for more than 8 months until I ran out of XBox Live Gold Membership.

- I used to both help people and ask questions myself through the chat screen that they offered.

- I haven't been on this website for 3 months.



THANKS!

-

:)

 

Cannot find any answers!My last resort before I surrender!

Hi,

-

Did you try contacting EA support? They have a chat feature similar to ambassador chat.

 

Rumor, MS is expanding voluntary tech supports

They've been using ambassadors for chat support for some time now. So in a way, they kind of were.

 

support.xbox.com/en-US

At the very bottom - Chat with a Volunteer Welcome back

 

I do not see that option anywhere. All I see is stuff like Mobile version, Privacy statement, Terms of use, Feedback, etc.

 

Odd. Mine shows all the links just fine.

 

Hi there,

It may actually depend on the category you choose. I tried to select different choices on the category and found that on some it has that option and on others it doesn't allow you to.

It may be because of the routing of Xbox support, that they'd rather get you an official support when handling accounts or on issues requiring the account details to be checked which Ambassadors don't have access to.

Hope this helps out.

 

The chat with an ambassador thing is still here, as i'm currently helping other people out.