Amazon Video sound but NO Video

Hi DJ,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.

While the Xbox is on, go ahead and do a hard
reset and power cycle to the console. Hold down the power button on the console for about 10 seconds or until it shuts down. Once the Xbox is off, remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and
wait 60 seconds before turning on the Xbox. Holding down the power button on the console to force a hard reset and then removing the power cable are both important steps.

If that doesn't help then you will need to try out a soft factory reset.

1. Press the Xbox button on the controller to open the guide.
2. Scroll to the right and select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the accounts that were on the Xbox and re-connect to your network during the
reset.

Please give those steps a try and let us know how it goes!

I've got the same issue with amazon instant video (The sound is okay, the video studders)

Xbox Video works perfect.

Amazon instant video has serious frame rate issues, Sound is fine, but the video studders. It worked great until Sunday Afternoon , march 23.

I have had the same problem, but only with certain movies. Worked fine with Tower Heist, no voice on The Impossible or Cosmopolis.

Any suggestions.?

Hey there Beekie68,

I'm sorry to hear about the issue. Since this thread is pretty old and the original poster most likely has been taken care of, I would suggest creating a new thread detailing what you're experiencing. This way you can receive support catered specifically
to you from our community. Thanks so much!