Amazon Prime's new fast-forward only shows empty grey boxes?

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Depends on your shipping speed. I have Amazon Prime, so I get 2-Day shipping and always get it on release date.

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Overall though, shipping is pretty fast from Amazon.

Netflix does show up under the popular apps on the apps home page. Amazon Prime and HBO Go are still not showing up in search, popular apps, all apps, or new apps.

It would show the grey prompt box to put in the email but its blank, and it would only show it for a few seconds then disappears