Amazon Prime Video

SPARTAN M11 · Feb 27, 2016

I have no idea how it got my information but when I clicked on Amazon prime I tried to get it to ask me for details email password etc I have an account that I just got prime on. However it managed to sign me up with an account I don't have prime on instantly
charging me £79. It never asked for confirmation or billing info and I'm really unsure as to how it new my along account details for that account.

Has anyone else had trouble with it?

:)

Bazajaytee · Feb 27, 2016

Amazon instant video

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

Typhoon2245 · Feb 27, 2016

Amazon prime video

I'll second that comment. It has been flawless for me viewing 20+ tv episodes.

Sgt Robbins 56

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Bazajaytee

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

The Viral Cyrix

Lovefilm is now Amazon Prime Instant Video

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

DoubleN81

I've had this problem with Netflix and Prime. Find resetting the console tends to make it behave for a good period (in the menu, settings, restart) .

Amazon Prime Video