Amazon Prime Video App missing in the Xbox Store?

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

Hi MustardBear3,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

All you need to do is open the Microsoft Store app on your Xbox One and search for "Amazon Prime Video" to pull up the
app developed for the Xbox One console so that you can log into to your Amazon Prime account and link your Amazon account with your Microsoft account. Once signed in, you should be able to use the app to stream videos available through your Amazon Prime account.

Let us know if you have any other questions!

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

The app itself is called Prime Video and it's on the Microsoft store you will also need to link you device with your Amazon account

It would help, if you told us which country you're in.

The Prime Video App is not available on Xbox in all countries. If your country is not (yet) supported, try switching the country and language of your console to English / United Kingdom.

Then find the Prime Video app in the Xbox App store and download it.

After the app is installed, switch the console back to your original country and language.

Thanks for that. I am in Canada, at someone's suggestion I changed my profile to show US but that didn't add the Amazon Prime Video app. On the Xbox interface I see "Go to App Store" but it is greyed out. The Xbox is connected to internet and I have an Xbox
Live account.