Amazon Prime video app crashing Xbox series X

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

Hi MustardBear3,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

All you need to do is open the Microsoft Store app on your Xbox One and search for "Amazon Prime Video" to pull up the
app developed for the Xbox One console so that you can log into to your Amazon Prime account and link your Amazon account with your Microsoft account. Once signed in, you should be able to use the app to stream videos available through your Amazon Prime account.

Let us know if you have any other questions!

Hi There,

Yes, there is an Amazon Prime Video app for Xbox 360. Are you able to find it in the marketplace?

Panasonic right? Is it on HDMI 3? if so please switch it to 1 or 2

You should contact Amazon with the bug otherwise, as it is specific to their app.