Amazon Prime unavailable to download

Tyleigha · Oct 25, 2019

I have an Xbox one and I have recently tried to download Amazon Prime Video, however, every time I click on the app, the page cannot be located and I'm asked to refresh the page. I have tried all the Microsoft support options and even tried calling but
when none of them can tell me why I can't access Amazon Prime to download it, I get hung up on or the customer support chat just restarts and asks me why I'm there. I would really appreciate an actual answer or some help on how to solve this issue. Please.
I'm begging you. Why? Every other app page can be assessed.

:)

bowski477

There is currently a service alert that might be causing an issue with the download. I would recommend waiting for the alert to clear and then try downloading it again. https://support.xbox.com/en-US/xbox-live-status

Smwutches

You would look for an Amazon Prime app in the store on the console, download it from there, and then sign into the app with your Amazon account.

maxen

Try clearing your console's cache (support.xbox.com/.../clear-system-cache), then power cycle it (turn off and on) and try the download again.

ChristopherJonas

I fixed the problem. I solved again all of my app, games on my external storage except Amazon prime. And then you have to reboot your Xbox in the settings. Click on delete everything. So that nothing is more saved on it. Then restart, download the update
and then download prime video again. On my Xbox the prime app is now working !

JodyCloutier

I switched my region to U.S. rebooted the xbox, found and Installed the app, switched region back to Canada rebooted then logged in to the app. I have no idea if its going to continue to work and / or be updated but its there for now. Amazon Prime Video
has been in Canada now a year and still no Xbox App in the Canada store. This is getting stupid already.

Amazon Prime unavailable to download