Amazon Prime for Xbox one s caused black screen

Thank you so much for your help, this has fixed everything for now, although does this mean I have to factory reset.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Monty, it could have just been a coincidence that the console's gpu or hdmi got damaged while I was watching.

But let's test this process here.

Try opening the solution screen with this button sequence. If so, click reset.

Disconnect the network cable if using a wired network connection.

Turn off the console and unplug the power cord to ensure the console is completely turned off.

Wait 30 seconds and plug in the power cord again.

Hold down the BIND(sync) (located on the bottom front of the console) and EJECT (located on the front of the console) buttons and press the Xbox button on the console.

Keep pressing the BIND and EJECT buttons for 10 to 15 seconds

.

Listen to the two “activation” tones with a few seconds of difference between them. Release the BIND and EJECT buttons after the second activation tone.

If your console is the Xbox One S All-Digital Edition, it does not have the EJECT button. You can turn on Xbox Startup Troubleshooter on this console by holding only the BIND button and then pressing the Xbo button

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

We've had an issue where the Xbox One loses connection when Amazon Prime is streaming anything. Did a hard reset on the console, rebooted my router and modem, updated router firmware, isolated my console on my network, and even requested a new IP from my
provider, just in case.

Netflix, Crackle, Pandora, SyFy, CW and Plex all work just fine. Only Amazon Prime caused this error after a minute or two of viewing.

I bought my Xbox One S in December 2018 and currently i'm experiencing 2nd black screen in a few months.

I got first black screen in January 2019 and got my xbox fixed by Microsoft. Now in June 2019 i got 2nd black screen. So frustrated!

I'm curious what did they fix? What is causing black screens? I'm also playing my games on external hard drive to not strain the internal hard drive but black screen keeps happening.

I've tried troubleshooting steps (except the usb update cause i don't remember my dashboard version and i still have black screen) so i'm confused nothing works.

I'm thinking if it gets fixed for a 2nd time i'm going to sell my Xbox One S and buy an Xbox One X so maybe i would have better luck with different hardware. I really don't know... my white Xbox 360 Pro is still alive and never got red ring of death and
Xbox One S keeps breaking with black screens. I'm lucky with Xbox 360 but so unlucky with Xbox One S. I'm so disappointed with Microsoft hardware.