AM UNABLE TO BUY OR GIFT ANYTHING IN MICROSOFT

Hello Esteban *. My name is José and I would be happy to help. To solve your purchasing problems in the Microsoft Store, I can give you some options so that you can put it into practice Check that your credit card is up to date on the payment options. Check that you do not have any overdue subscription payments on the service page page. Check that your account is not temporarily suspended Check if your Xbox account is suspended information: https://support.microsoft.com/accou...ft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31 Sincerely, Jose.

I have an active account and my card is up to date but its still not working

Hello Esteban *.
My name is José and I would be happy to help.

To solve your purchasing problems in the Microsoft Store, I can give you some options
so that you can put it into practice

Check that your credit card is up to date on the payment options.

Check that you do not have any overdue subscription payments on the service page page.

Check that your account is not temporarily suspended

Check if your Xbox account is suspended

information: https://support.microsoft.com/accou...ft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

Sincerely,
Jose.

In this case you need to contact Microsoft Support as the error message states. Contact them here: https://support.microsoft.com/contactus/

Thanks,
Kyle

Hi Kalisto. My name is Kyle and I'm an independent advisor.

Have you tried making purchases on a different device or web browser?

Send screenshots/photos of any errors you receive, thank you.

Thanks,
Kyle

It says We’re having trouble processing your payment and we’d like to get it sorted out