AM UNABLE TO BUY ANYTHING

Kalisto Stephen · Nov 21, 2023

I have an active account and my debit card is working and is up to date, my account is not suspended but still, i can’t make purchases on microsoft

:)

kyle_m4496

In this case you need to contact Microsoft Support as the error message states. Contact them here: https://support.microsoft.com/contactus/

Thanks,
Kyle

kyle_m4496

Hi Kalisto. My name is Kyle and I'm an independent advisor.

Have you tried making purchases on a different device or web browser?

Send screenshots/photos of any errors you receive, thank you.

Thanks,
Kyle

Kalisto Stephen

It says We’re having trouble processing your payment and we’d like to get it sorted out

Kalisto Stephen

Hi Kalisto. My name is Kyle and I'm an independent advisor. Have you tried making purchases on a different device or web browser? Send screenshots/photos of any errors you receive, thank you. Thanks, Kyle

It says this and i have tried on different browsers and device too like my laptop and my phone too

bralmo13

Hello, Kalisto S, thank you for reaching out. I am an independent advisor and I am happy to help.

Sorry to hear that you are having issues making purchases. What happens when you attempt to make a purchase? Is there an error code?

AM UNABLE TO BUY ANYTHING