am i wrong to want compensation for not receiving paid services

BLK Prototype · Feb 8, 2019

like any other paid service if you cant use due to no fault of the customer i believe i and everyone is due compensation. i will actually have to look into the legal aspect of this but i am sure as a customer paying for a unusable service breaks the T&c's.

:)

XBF Steven R

Hey there BLK Prototype!

I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would
like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal
and Corporate Affairspage.
If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

Crumb Snatcherz

I dont think you would be owed anything, but I do feel like microsoft could offer up some kind of compensation to help cull the discontent building up these past few weeks

Smwutches

If Live were down for several days to a week, then I'd say yes, but even with multiple issues this week, Live has only actually been down for a few hours. 1 day of Live is only about $.16 so there really is nothing equivalent to compensate with.

But per the terms of service you agree to:

6. Service Availability.

a. The Services, Third-Party Apps and Services, or material or products offered through the Services may be unavailable from time to time, may be offered for a limited time, or may vary depending on your region or device. If you change the location associated
with your Microsoft account, you may need to re-acquire the material or applications that were available to you and paid for in your previous region.
b. We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result.
In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.

https://www.microsoft.com/en-us/servicesagreement/

{Parity}

Actually, you agreed to the ToS when you signed up for the service. However, you are welcome to pursue legal action if you desire. You should have your lawyer contact the Microsoft legal team if you want to go down that path.

Also, think of it this way. You buy a $30,000 car and it breaks down and is in the shop for a week how much compensation do you get for that? It is a much more expensive situation but the compensation is the same.

LoveLeigh

I agree with some sort of compensation, as this is a PAID service, if I dont pay then i cant utulize their services, so therefore, if I have paid and cant utilize the services then the should be compensation.....(400 MSP?!?!?)

I do hope it gets up and
going soon though I so want to play spades!!!! Glad to know though I am not the only one! Best of luck to everyone!

am i wrong to want compensation for not receiving paid services