Am I still able to return an Xbox console after sending in the controller for repair?

Hi, in the returns information, it states to only return the specific item, as you will possibly not get back the same item.

I returned an elite controller, kept all removable parts and packed it in an ordinary cardboard box. I got a returned one in bubble wrap and a jiffy bag.

If your Xbox needed repair, you only needed to send that back, no cables, no controller and no original packing. Chances are it is not your console, or controller. I would raise a repair for the controller.

They only ask for $500 as a hold so they will send you the replacement console FIRST then you send your broken Xbox after. It's just a hold to be used as collateral in case you don't return your broken Xbox. You can still send yours in and they will repair
that console and it won't place any hold on your credit card.

That's not good. If you've tried factory resets on the console and are still experiencing the same issue then you may want to send the console in for a repair. You can set this up at https://devicesupport.microsoft.com

Once the repair has been set up and and you receive your shipping label you can pack up the console to send it off. Please be aware that Xbox does not guarantee extras such as cables and controllers will be returned.

It is the console, not the controller. I have a controller desync problem too, worst is that Microsoft is not giving anyone any info on what the problem is. I think they are selling damaged consoles. Only way to fix that problem is to buy a new xbox, or
to send yours to repair but manny have claimed that even after sending it for a repair it still has the same issues. Microsoft needs to adress this issue Assap!!!

If you're talking about sending it to MS for repair under warranty, all you need to send is the console itself. Don't send the controller or any included cables, cos they will only send you a console in return.