Am I permanently locked out of my account?

Discus and support Am I permanently locked out of my account? in XBoX Accessibility to solve the problem; Hello everyone, I recently set up a new PC, and changed a my password for my Microsoft OneDrive login. I have 2 factor authentication set up, and... Discussion in 'XBoX Accessibility' started by lIIJAMIIl, Dec 23, 2022.

  1. lIIJAMIIl
    lIIJAMIIl Guest

    Am I permanently locked out of my account?


    Hello everyone,

    I recently set up a new PC, and changed a my password for my Microsoft OneDrive login. I have 2 factor authentication set up, and received the verification codes to both of my devices, and was able to reset the password. I then attempted to login to my Microsoft account with the password that I normally use for that account, and had not changed that password at all. When I attempted to use that password, I was prompted that it was incorrect. I then attempted to use the new OneDrive password that I had just created, and was prompted that that password was also incorrect. So I attempted to reset the password another time. I chose the methods of verification that I used before, but no verification codes were sent to either device. I then received an email from Microsoft saying that all of my account passwords needed to be updated, and they signed me out of my Microsoft Account, and my Xbox Live Gamertag. I now have no way to sign back in to these accounts. I have put thousands of dollars into my games and Xbox Live account, and now have no access to the years of time I spent building up this account. I have tried every channel of support through Microsoft, and have found nothing that is in the least bit helpful. I attempted an account recovery, and was sent an email from Microsoft saying that it was ignored because I have 2FA set up. I would really appreciate some kind of useful guidance as to how I can recover my account. It seems unrealistic to me that after two failed password attempts, that I would be locked out of my account with not way to recover it. Any advice or recommendations would be greatly appreciated.

    :)
     
    lIIJAMIIl, Dec 23, 2022
    #1
  2. Njal the Blue Win User

    Xbox service and account recovery

    Customer services can not help with accounts that have been suspended or banned permanently.

    I am pretty sure that once an account has been permanently banned the associated gamertag is locked to it.
  3. Melodia-Nocturne Win User

    locked out of my microsoft/xbox account.

    how am i able to do that when my account is locked? I can't even reach that page. I just get an error. they also never stated my account was permanently banned. they just said it was locked and I can still log into the Xbox app and play my games on the
    console I'm homed to. I'm not even sure if it is locked at this point.
  4. ShaneHepburn Win User

    I am locked out of my microsoft account

    I need to not be locked out of my account as my son cannot use his xbox it was a xmas present he is not pleased.

    Could someone help please!
    Hello Karen Wilson1A,

    thank you for posting on the Xbox Forums can you please go to Recover Account


    thanks

    Shane
  5. Julian_ Win User

    I am locked out of my microsoft account

    Hi Karen! What do you mean by 'locked out'? Do you no longer have the password or email for your Microsoft account?
  6. steeledwand7664 Win User

    Email account locked out permanently?

    Follow these steps these will only work IF you still have a console that you have had that profile on previously if not then you will have to continue to try and fill out the form.

    1. go to account.live.com/acsr and try and recover your account you no longer have access to the security proofs (recovery email and/or phone number) so you will need to say you no longer have access to these.

    2. fill out the questionnaire asking you questions about the account.

    3. wait to receive the email from the account recovery team letting you know whether you have provided them with enough information or not.

    IT sounds like you may have already done steps 1, 2 & 3 if so and it was in the last 30 days and you still have the email saying you have not provided them with enough information AND you have a console
    your profile was on previously you can directly go to step 4 and contact xbox support

    4. if you get the email saying you have NOT provided them with enough information AND you still have a console that this profile was on previously then you can contact xbox support by going to support.xbox.com/contact-us they will then fill out a forgotten
    password escalation form. This form will have some questions like on the form you filled out on the website but also will ask for a reference number in the email that ACSR team sent saying you didnt provide them with enough information also will ask for a
    console id number which would be found in the settings of any console that your profile was on previously.

    The support team will then send the escalation to xbox escalations team who will look at your answers to those questions and if you provided enough of those questions correctly then they will send you a link to reset your password.

    AGAIN IF you do NOT have a console that has had your profile on previously that would have that console ID on it then support can not help you and you would have to try and remember the answers to those questions. In the account recovery form.
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Am I permanently locked out of my account?

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