Am I doing something wrong with using a headset from a controller?

Fallen189 · Nov 6, 2021

Hey gang,

I've had my series X for a week now, and it's mostly great. I say mostly because I'm having a problem getting a headset to work.

I unboxed my console, brand new last Friday, and it worked fine. I put my headset in the jack on the series X controller, and sound came out of there, no problem

About 4 hours later when I tried to use the console, it was completely broken. It no longer detects my headset in the 3.5mm jack.

I though this would be an isolated incident, so I did a bit of experimenting. I tried three different headsets and none of them worked.

I then tried the wired Xbox One controller I had to see if this t worked. Tried all three headsets, and again, absolutely no audio coming from any of them, with either controller.

I can't work out why this is happening, at all. When I have any configuration of headsets and controllers, no audio comes, instead coming through the TV

As some one that lives with someone else, it's a priority that I can use headphones while gaming sometimes.

What gives? Did I just get a dodgy xbox, or am I missing something painfully obvious.

Thanks!

:)

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey fallen, how are you today? Hope you're well.

So, you tested 3 headsets in both the Series controller and One controller and it didn't work at all? The console does not even recognize that the headsets are connected?

Try to access the audio settings on the console (with any headset connected in the 3.5mm jack):

Hit the xbox button on the controller > drag right to settings > click on audio > it will open three options for you to adjust the volume.

The first leave at most.

The second is "headset chat mixer" leave in the middle to hear both console and chat sounds or all the way to the left on the control symbol to hear only console sounds (music, games, etc.)

And the third, at your discretion, is the microphone volume.

If the options are greyed out, your console is not recognizing that the headsets are connected. In that case might be the console or the controllers. But since you test another controller, might be the console indeed.

SammyVS

I'm Samy an independent advisor.

We're glad the problem was resolved, mate. Thank's for your time. Don't hesitate to come back to the community whenever you need to.

Fallen189

This is the one, thank you so much! I had seen that chat bar like twenty times, but had no idea it controlled the volume. I wish they made that a little clearer!

Thank you!

Mister Fitzer

Have you tried checking your Online Safety Settings as well, to ensure that your communications aren't restricted at all?

SONIC SCREAM 07

Press the Guide Button and go right twice to go to Preferences. Then under Voice, choose the headset option.

Am I doing something wrong with using a headset from a controller?