Am I able to spend Microsoft Account balance in a physical microsoft store?

xxx shiv xxx · Oct 2, 2018

Are you able to purchase items in a physical Microsoft Store location using money from my Microsoft account?

:)

Waynej · Oct 2, 2018

How to check your Xbox MSP expiry dates

I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

What is the difference between promotional and non-promotional balances?

From time to time, and for marketing purposes, Microsoft may offer promotional gift cards that you can redeem to your Microsoft account. A promotional gift card may require that you redeem the value listed on the card, or use any redeemed balance, by a certain date or within a certain time period. Please refer to any terms and conditions associated with the promotion in question for specific details or restrictions.

Any balance in your Microsoft account that has not been designated as promotional will not expire. However, if you do not use your account balance for a prolonged period of time, the law may require us to consider your account balance abandoned. In that case, and in some countries where the law requires it, we may be obliged to transfer any non-promotional balance in your account to the appropriate government authority and you will have to retrieve your funds from the relevant authority. We will try to reach you and give you adequate notice before transferring your account balance.

When using your account balance to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional value in your account balance before any other value that is stored in your account, and does so in the order of the promotional value scheduled to expire first.Click to expand...
Click to expand...

Aventhyz · Oct 2, 2018

Unable to use Microsoft balance to purchase games in Xbox store or Microsoft store.

To use your Microsoft balance You need to change your region to Japan, so You can spend Yen, If You don't change It, You can't spend yen which is in your Microsoft Balance.

Smwutches · Oct 2, 2018

No. The Microsoft account balance is only for digital purchases.

XBF Jeremy Z · Oct 2, 2018

Hello shiv,

Thank you for contacting Forum support!

Should you be referring to an Xbox account that you redeemed Microsoft credit to, then you would not be able to.

You can only use that redeemed credit on
Xbox.com/console or
Microsoft.com (if the item is available).

Hope this helped.

Thank you.

The Viral Cyrix · Oct 2, 2018

No. You can only use the account balance in the online store for digital or physical items

xxx shiv xxx · Nov 3, 2018

Thank you all for the input!

xxx shiv xxx

Thank you all for the input!

XBF Jeremy Z

Hello shiv,

Thank you for contacting Forum support!

Should you be referring to an Xbox account that you redeemed Microsoft credit to, then you would not be able to.

You can only use that redeemed credit on
Xbox.com/console or
Microsoft.com (if the item is available).

Hope this helped.

Thank you.

The Viral Cyrix

No. You can only use the account balance in the online store for digital or physical items

Smwutches

No. The Microsoft account balance is only for digital purchases.

Francia J.

Hi DaneSaddler, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that the Microsoft balance does not match your store region.

Make sure that the Microsoft balance currency/region is the same as your Microsoft Store region, physical location, billing address, and account region.

Am I able to spend Microsoft Account balance in a physical microsoft store?