Always appear offline to friends on Xbox for Windows10

For the longest time I always appear offline to my friends. I've tried to appear online/offline setting as well as gone into my privacy settings and made sure everything was set to 'everyone' and 'allow'. Nothing is blocked.

When calling customer support about a week ago I was told the situation was known and being worked on, but dont know if she fully understood my problem (which I've had since SoT came out).

This makes it so people cant join a game on me, so while grouped if someone needs to restart the game to fix a graphical glitch or something we are forced to completely restart.

It's also made me miss groups because people thought I was offline. I dont know what to do about this and any help would be appreciated. Thanks!

:)