Alvin 55

i'm in the beta program the insiders just had to update the other day I noticed a big problem if you go to google under address bar it will load up Google but you cannot search With Google if you go to Bing it works fine but not google it's also happening
under somebody else's profile that's in the beta program also I contacted Xbox they have not heard of this issue they checked one of 3Xboxes That they had the ones with the beta program was messing up they said that they would take note of this also here
is two more issues one issue is if you search with Bing and you go to YouTube and you watch some videos for a long time like an hour Or longer yo get a fuzzy black screen what words on it it happened to me twice but I was half asleep when it happened on the
couch so I don't know what it said also the marketplace is extremely slow but that could've been way before the beta program other than that that's it I just hope there's an update so I can use Google again this post is February 15th 2017 I did not know what
form I needed to put this under it was so many options I hope somebody reads this and passes it on to everybody thank you

:)

 

The One Backwards Compatible Game You Want

Alvin and the Chipmunks: Chipwrecked

 

Gamertag Change

Alvin added a note to my account about me changing my gamertag because of harassing messages. How do I got about changing it? Thank you.

info: at 15:59:56

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info: at 16:01:56

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info: at 16:03:56

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info: at 16:05:56

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info: at 16:06:28

Privacy Statement

You are now chatting with 'Alvin'.

Alvin: at 16:06:43

Thank you for contacting Xbox Chat Support. I am Alvin. Please give me a moment to review your concern.

Peyton: at 16:07:14

Cool. Thanks.

Alvin: at 16:07:33

You are welcome, Peyton!

Alvin: at 16:10:37

I understand that you are having issues with your Gamertag. I'm sorry to hear that about the messages you've been getting. Rest assured that I'll do my best to have this issue resolved today.

Peyton: at 16:10:46

Alright cool.

Alvin: at 16:11:10

Before we proceed, please provide me your email address and gamertag associated to it.

Peyton: at 16:11:32

Email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** Gamertag:

Alvin: at 16:12:04

Thanks for the information. Let me see what I can do for you.

Peyton: at 16:12:14

Sounds good Alvin.

Alvin: at 16:13:26

Alright, one moment please.

Alvin: at 16:15:00

Thanks for waiting, Peyton.

Alvin: at 16:16:18

Here's what we can do, you can report the players that is sending messages on your Xbox Live so that they will be block or you can avoid them.

Alvin: at 16:16:25

Let me provide you this link.

Alvin: at 16:16:54

Click here

Peyton: at 16:17:40

I was reading online about solutions, and I already have my privacy settings locked down so the public can't see... I have also already reported the players and blocked them.

Alvin: at 16:19:00

You can file your complaint here on this link.

Alvin: at 16:19:10

Click here

Peyton: at 16:19:47

Already did this as well...

Alvin: at 16:20:15

Okay, and you're still getting messages?

Peyton: at 16:21:15

Yea. I have no idea how people are still finding my gamertag. I don't know if I was in someones video on the internet or something. Its weird, and I know that people like to troll people and message random people harassing them. I guess that is what is
happening to me.

Peyton: at 16:21:36

I have tried everything, I just want my gamertag to be changed so it can all stop, but I don't have the cash right now.

Alvin: at 16:22:01

I see. Have you changed it before?

Peyton: at 16:22:20

Never.

Alvin: at 16:25:55

Oh I see, you can change your gamertag once for free.

Peyton: at 16:27:14

I read about that, but every time I try, it says it wants to charge my PayPal $9.99

Alvin: at 16:30:00

Just to make sure, you haven't change your gamertag ever?

Peyton: at 16:30:32

No. I signed up with "" and never changed it at all...

Alvin: at 16:31:36

Usually gamertag are auto generated once you set your account.

Alvin: at 16:31:42

Gamertags*

Alvin: at 16:32:09

Is this an auto-generated gamertag?

Peyton: at 16:32:23

Nope. I typed it in myself. 100% me.

Alvin: at 16:34:56

I see. Alright, here what I can do for you. I will make a note on your account about this concern to have this fixed for you. I also suggest to make a back up for this is to make a post to Xbox Forums.

Peyton: at 16:35:49

So level with me here, Alvin. Will I get my gamertag changed, and will I be charged?

Peyton: at 16:36:08

I'm getting really sick of all these messages, you know?

Alvin: at 16:36:37

Yes, I understand. Since you haven't change your gamertag, it should be free.

Peyton: at 16:37:13

Just every time I try... it says it wants to charge me $9.99

Alvin: at 16:38:14

Need not to worry, Peyton. Everything is noted here on the account and also the liveenforcement team will send you an email once you post this on Xbox Forums.

Peyton: at 16:39:23

So do I just copy and paste this entire chat and paste it onto the forum? What is the forum link?

Alvin: at 16:40:18

You can just post your concern about the gamertag and that's it.

Alvin: at 16:40:30

Xbox Forums

Alvin: at 16:43:04

I am glad that I was able to assist you with your concern today.

Alvin: at 16:43:15

Have I answer all of your questions?

Peyton: at 16:43:34

Yes... but I am having trouble finding exactly where/how to post on the forums...

Peyton: at 16:43:53

I'm not to good with website navigation and such.

Alvin: at 16:45:32

You can check it here

Alvin: at 16:45:38

Click here

Peyton: at 16:46:54

And then from there... do I click on "03 - Managing my Xbox Live account"?

Peyton: at 16:46:57

Or what...?

Alvin: at 16:47:09

Yes, that's correct.

Peyton: at 16:48:52

Then I just copy and paste this chat and say "Alvin added a note to my account about me changing my gamertag because of harassing messages. How do I got about changing it? Thank you."

Alvin: at 16:49:42

Yes, that's right.

Peyton: at 16:49:52

Sweet. Cool

Alvin: at 16:50:04

No problem, Peyton.

Alvin: at 16:51:17

Just a quick recap, I was able to provide you the information you need about changing your gamertag. Please consider this as resolve.

Alvin: at 16:51:31

Rest assured that this will be taken cared of.

Alvin: at 16:51:41

Is there anything else I can help you with?

Peyton: at 16:51:58

Nope. I'm all good. Thanks Alvin. Best support ever!

Alvin: at 16:52:17

Perfect! Thanks!

Alvin: at 16:52:32
If that was everything, I would like to thank you again for contacting Xbox Chat Support. To properly end the chat session, please click on the
CLOSE CHAT BUTTON on the upper right hand corner of the chat window. Have a wonderful rest of your day,

 

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