Alternate MAC Address problem with hotel wifi

Discus and support Alternate MAC Address problem with hotel wifi in XBoX on Consoles to solve the problem; [quote user="fd2k1"]These are the exact same steps I've always used and have not had success with since February[/quote]Did this also include that you... Discussion in 'XBoX on Consoles' started by fd2k1, Jun 13, 2014.

  1. taidara
    taidara Guest

    Alternate MAC Address problem with hotel wifi


    [quote user="fd2k1"]These are the exact same steps I've always used and have not had success with since February[/quote]Did this also include that you ran the Network and Multiplayer connection tests, to diagnose and discover your NAT's behavior?

    Keep us posted!
     
    taidara, Jun 21, 2014
    #16
  2. fd2k1
    fd2k1 Guest
    Ok, here's an update. The system is behaving like it has been since February.

    Connected via wifi on laptop. Changed xbox to mirror laptops MAC address. System reset, connected to xbox live. Netflix, hbo go, etc, working properly.

    Titanfall - internet access not found

    Battlefield - unable to connect to network

    COD - cannot connect to xbox live

    All apps still running properly, party chat, friends lists, etc still work.

    Test Network Connection - "It's All Good"

    Test multiplayer connection - "It's All Good"

    Detailed network statistics

    Download - 8.16 Mbps

    Upload - 2.20 Mbps

    Packet loss - 1%

    Latency - 86 ms

    Wireless strength - 95%

    NAT type - moderate (never seen open at a hotel in 5 years using alternate Mac)

    "All Services Available"

    6 other pilots, 8 different hotels in the last 48 hours, all same result.

    HELP PLEASE.
     
    fd2k1, Jun 23, 2014
    #17
  3. taidara
    taidara Guest
    Thanks for trying this and confirmed, this is still an ongoing issue.
     
    taidara, Jun 23, 2014
    #18
  4. fd2k1
    fd2k1 Guest

    Alternate MAC Address problem with hotel wifi

    BUMP. Does anyone from Microsoft actually look at these forums? I assume they don't. Which is lame.
     
    fd2k1, Jul 12, 2014
    #19
  5. fd2k1
    fd2k1 Guest
    Bump. Still not working.
     
    fd2k1, Jul 15, 2014
    #20
  6. "Ok, here's an update. The system is behaving like it has been since February.

    Connected via wifi on laptop. Changed xbox to mirror laptops MAC address. System reset, connected to xbox live. Netflix, hbo go, etc, working properly.

    Titanfall - internet access not found

    Battlefield - unable to connect to network

    COD - cannot connect to xbox live

    All apps still running properly, party chat, friends lists, etc still work.

    Test Network Connection - "It's All Good"

    Test multiplayer connection - "It's All Good""

    fd2k1, I'm sitting in a hotel bashing my head against a wall with the same issue you're having. I have the exact same situation you do except for one difference: the NAT at this hotel is set to Strict instead of moderate. But that's still not affecting
    other online apps; just Titanfall (multiplayer games)

    Some Reddit user said to try changing your DNS settings to:

    Primary: 4,2,2,2

    Secondary: 8,8,8,8

    Some people seemed to have success with it but it did not help me.

    Have you stayed at any hotels that have an ethernet connection available and if so can you report if that changes the situation at all?

    My room has a wall port so I'm thinking of running to walmart and picking a cord up just to see if it fixes the problem.

    I'll let you know if so.
     
    ICE Faux Pirate, Aug 4, 2014
    #21
  7. I tried it tonight and it does work if connected by a hardline. At least it is for me anyways. I couldn't originally get it working so I called the front desk and they connected me to the tech consultant company that maintains their guest's internet. The
    lady was helpful and promptly granted my xbox access for the rest of my stay.

    I'm not sure if calling your hotel's tech company will work in all cases, including wifi, but it may be worth a shot.

    But I agree, this issue still needs addressing because most hotel's don't have ethernet ports.
     
    ICE Faux Pirate, Aug 5, 2014
    #22
  8. Alternate MAC Address problem with hotel wifi

    Dudley, you are 100% right that calling up the hotel's tech company or ISP is the way it should be done. Calling to the front desk of your hotel and asking for their ISP or their IT is the easiest way to get your MAC address on your console whitelisted to
    their routers so that you can connect up. You can even do this at some university campuses (though some have rules about connecting consoles to their networks) and community wifis. If you aren't comfortable doing that yourself, please
    contact us and get a Connectivity specialist that may be able to help you with it, but it's very easily done by yourself.

    In regards to the OP, fd2k1, I would love for this suggestion to show up on our
    Feedback site
    , if it's not already there! You can get votes to move it up the Hot Ideas, and peruse the site to see things that we're already actively working on because of users like you!

    If any of you would like further troubleshooting, please post up a new thread detailing the issue you're running into, any error codes you're getting, and troubleshooting you've already done. We'll see if we can get you sorted out individually.
     
    Misses Quinzel, Aug 7, 2014
    #23
  9. fd2k1
    fd2k1 Guest
    Just an update, still no fix from MS. A specialist tried to make this thread show "answered" by telling me I should leave feedback on their feedback site, but the console is still broken, so this question is not "answered".
     
    fd2k1, Sep 4, 2014
    #24
  10. BobMcFly247
    BobMcFly247 Guest
    BobMcFly247, Sep 4, 2014
    #25
  11. taidara
    taidara Guest
    @BobMcFly247 - I would be careful using the Word "solution" in this context. A temporary fix, would be a more suitable sentence to use. Alternate MAC Address problem with hotel wifi :)
     
    taidara, Sep 5, 2014
    #26
  12. Swiftman2
    Swiftman2 Guest
    I am having this issue as well. I have tried to use alternate MAC address on my Xbox after signing in with my laptop... Same situation, says connected, internet works, games on live do not. I have since come to a possible solution after much research, which
    I will try later today. I read that the Xbox One update caused live to not work with alt. MAC address, so - INSTEAD of using alternate MAC on your Xbox, do the opposite. Write down your Xbox's MAC address, go into your laptop settings and change that MAC address
    to your Xbox's. (Windows - Device Manager>network>right click properties on your adapter>Advanced tab>find physical address [or something like it] and enter your Xbox's MAC without dashes). Then on your laptop, sign in to hotel/university Internet and accept
    the terms, etc. Disconnect your laptop from wireless and reset your Xbox. Try from there.

    If someone can give that a try and let me know. I will be trying here in a couple of hours and update if it works.
     
    Swiftman2, Sep 29, 2014
    #27
  13. fd2k1
    fd2k1 Guest

    Alternate MAC Address problem with hotel wifi

    Not sure how far you got with that. I have been able to change my laptops wired MAC address, but my wireless MAC address cannot be changed. I have at times, when hotels have not had wired, been able to take my laptop down to the business center in the
    lobby, sneak out the LAN cable from the back of the hotels computer and plug it into my laptop. Changed my laptops wired MAC address to spoof the xbox wireless MAC address, and it worked. Still ridiculous, sad that microsoft will not listen. Been bringing
    my ps4 lately, if you do a lot of traveling, I highly suggest you pick one up. I kept my box because I had some extra cash, but easily would have traded it in to gamestop for the ps4. Logs on perfectly to any internet, plays all the same games.
     
    fd2k1, Oct 6, 2014
    #28
  14. J Dub888
    J Dub888 Guest
    I was one of the original people who posted on here with this problem.

    I haven't been working out of a hotel since earlier this year but it's sad to see that this problem hasn't been fixed on Xbox's side yet

    Yes, you can do it with a hardline, but not all hotels have a hardline to hook into

    Yes, you can ask the hotel's tech support to add your MAC address, but that's a huge hassle for those of us who travel frequently.

    The alternate MAC address feature worked perfectly fine before that February update and hasn't worked since. I KNOW that it was because of the update because I literally played online for a while, downloaded the update, then it wouldn't work.

    I know it's a small percentage of customers that use this feature, but they should still try to fix it. I remember spending hours on the phone with support and getting nowhere. It's actually quite pathetic.
     
    J Dub888, Oct 13, 2014
    #29
  15. taidara
    taidara Guest
    J Dub888 - This may not come off as a consolation, but I do think it's safe to say that Xbox technical support has probed, and dissected this in hope of finding a solution for this problem.

    But the approach to troubleshoot is not always a neat, linear, and orderly process. This process, absorbs both time and resources and decisions has to be made based on certain criterias. The big challenge are the decision making criterias and where to orderly
    arrange each process of troubleshooting, to fit in a certain timeframe.
     
    taidara, Oct 13, 2014
    #30
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