Alteração de Conta Microsoft [Translation - Microsoft Account Change]

Rafael Cecchin · Apr 24, 2019

Hoje tentei entrar em minha conta Microsoft no Xbox, porém ocorreu o seguinte problema: "A conta Microsoft de meus pais ou responsável não é valida. Seu responsável deve escolher uma conta diferente para gerenciar
seu perfil Xbox".
Então aprece para "Alterar a conta Microsoft dos pais" ou "Jogar off-line", então cliquei para alterar a conta, só que não carrega mais nada a partir daí.

Tenho essa conta a muito tempo e já sou maior de idade, então peço a remoção da conta de responsável! Obrigado.

[Translation - Today I tried to log into my Microsoft account on Xbox, but the following problem occurred: "The Microsoft account of my parents or guardian is not valid. You must choose a different account to manage your Xbox
profile."

Then I'd like to "Change my parent's Microsoft account" or "Play offline", so I clicked to change the account, but it does not load anything else from there.
I have had this account for a long time and I am already of legal age, so I request the removal of the responsible account!
Thank you.]

:)

Cloud Gear 13

To remove child account follow this procedure: Remove members from your family group

XBF Ruben D

Hello Rafael!

Thank you for posting on Xbox Forums! I will be happy to assist you today with this. In regards to the issue at hand, you are not able to log in to your account because the system states that the parent account is incorrect. Have you tried to sign into your
account on the Microsoft account website? If not, I would suggest trying that first, then going to your family settings to see if the parent account for the family that your account in is still has restrictions on your account. If you are wondering why you
are being asked for
Parental Permission you can click the link for more info, in regards to removing an adult account from a family that has restrictions on it.

If you have any further questions feel free to reply back letting us know. Again, Thank you for posting on Xbox Forums!

Italo Aguiar

Olá Thayanmoura,

Visite o
histórico de compras de sua conta Microsoft para ter uma pista do que pode ter acontecido com o saldo de sua conta.

[Mod Translation: Hello Thayanmoura,

Visit your Microsoft account purchase history to get a clue as to what may have happened to your account balance.]

Italo Aguiar

Olá Murilo,

A conta de criança é associada a uma conta de adulto para que seja possível utilizar a xbox live. Entre com a conta de adulto associado sua conta para fazer as alterações que você precisa.

[Translation - Hello Murilo,

The child account is associated with an adult account so that you can use Xbox Live. Sign in with the adult account associated with your account to make the changes you need.]

MRallamagoosa

You should first create a new email address, associate it to the acount and then delete the old email. (Be aware that it will delete everything you have on that email, while all games and stuff related to the Microsoft account will remain).

https://support.xbox.com/pt-br/my-a...nt/change-email-sign-in-for-microsoft-account

Google translate:

Você deve primeiro criar um novo endereço de e-mail, associá-lo conta e excluir o e-mail antigo.
(Esteja ciente de que ele excluirá tudo o que você tem nesse email, enquanto todos os jogos e outras coisas relacionadas conta da Microsoft permanecerão).

Alteração de Conta Microsoft [Translation - Microsoft Account Change]