Already pre-ordered forza motorsport 7 before registering for rewards giveaway.

Hello devil1142,

From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

• 10 keys (can only be earned once)
• 5,000 Rewards Credits (can only be earned once)

We do not currently see you registering into this sweepstakes, so if you only registered recently, please allow more time for us to process that registration.

Since you preordered before the offer began, your preorder is not eligible.

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

it does not say that on the webpage and there is this from the official rules "Pre-order or Purchase the digital format of Forza Motorsport 7 (Standard, Deluxe, or Ultimate Edition):

Pre-order: By October 2, 2017"

Hi! This is from the Faqs:

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.





Forza Motorsport 7 Virtual Key Instant Win & Sweepstake Faqs

Hi Hurlamania. You pre-ordered Forza 7 on August 29, 2017. The offer started on September 18th. You qualified for the plays, but the pre-order was not eligible for the Rewards Credits. Pre-orders had to be made during the offer period for the Rewards Credits.

Hello SubaruWRX522,

Our web team is now reporting that this issue has been resolved. However, our platform team reports that since your purchase was made before being a Rewards member, it was not eligible for this offer. From the FAQ:

How do I win prizes and earn Rewards Credits?



The Forza Motorsport 7 Virtual Key Instant Win & Sweepstakes gives you a chance to win cool prizes by earning virtual ‘keys’ for a Porsche 911 GT2 RS. Each key will give you one play of our instant win game — if the engine starts in the game, you’ll
win a prize. If not, you can earn more keys by pre-ordering or ordering a digital version of Forza Motorsport 7 from the Xbox Store, sharing via Twitter, or simply visiting the site each
day. In addition, every key you enter gives you one entry into our Grand Prize Sweepstakes drawing where you could win the Ultimate Game Delivery Experience (ARV: $5,000).


Please note that if you are NOT currently an Xbox Live Rewards member, you must join first before you will be able to claim a prize. Once you’ve signed up to be a member and registered for the promotion, you’ll be able to earn extra plays for visiting the
site each day and sharing on Twitter. Then once your membership is active (normally within 48 hours), you can come back and get your extra keys for pre-ordering or ordering the game!