Already owned content not showing up

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?



Click the menu button on the game icon and go to manage game and add-ons, click on the game icon again and see if the content is installed. After that clean the ''reserved space'', clean your console's MAC, and see if the content appears inside the game.

To clean the MAC follow this path

Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If after 24 hours the content does not appear, please contact the game developer.

Jodicus,

If im understanding right, on your Home Xbox One, you can see all games downloaded.

But on your other Xbox One, you cant see all the games downloaded.

This may be in part because this would require a license transfer.

This is to prevent someone from buying multiple Xbox Ones, and having the games available on each Console (as then you would be able to give an Xbox to a friend and they wouldnt have to buy games).

An easier solution for you would be to buy a External Hardrive and have everything saved to it, so when you want to use your other Xbox, you would just need to bring along your Ext. Hard Drive, and attach it to have all your data readily available.

You would need to be signed into live

And not all xbox 360 games are bc

Which maps aren't showing up that you own? Could you check our Xbox 360 Download History page and see if the DLC's show up on that page? If they do not show up, that may indicate that the account you're on does not own that content. If you do see the content,
be sure to list what you're missing here along with when you purchased so we can take a deeper look.

Thanks!

Hey kalamity james,

That forum post is in regards to an issue where content that was already owned (and showed as owned) wasn't popping up in the 'Ready to install' list correctly, which has been resolved. This one might need to be treated as a separate issue.

If you're unable to install the content, and you're prompted to purchase it again, that would indicate that the account you're checking with may not own the Undead Nightmare.

Could you check both
My Games on Xbox.com as well as
Microsoft Commerce to see if the content shows up there? If it shows up, could you screenshot it and link us to the photo from OneDrive or any other image hosting page? If it doesn't show up, the next step will be to contact our chat or phone support team
so they can take a look in your account and help verify which licenses you own. You can reach them through our
Contact Us page.

That will help us a bunch!