Already bought game

Smexxy Dawg · Mar 9, 2015

Okay so I bought GTA 5 for Xbox One last year around New Years and now it says I have to re buy the game when I have the transaction under my recent transactions and it's not letting me play the game or even says that I own and I can show the transaction
too.

:)

Ackis · Mar 9, 2015

Problem with an already bought game

Do you know if the game got refunded at all?

Edit: That was a stupid question - you're able to reinstall it after all.

Some other trouble shooting steps:

Reboot the console fully (hold power down for 10+ seconds)

Try playing with another account

FAKIR101 · Mar 9, 2015

Problem with an already bought game

check to make sure you are logged into the account that purchased the game

onyxishere · Mar 9, 2015

Sorry to hear it. If the game is still installed on your console try holding the power button on it for 10 seconds until it shuts down. That may solve the issue.

If you must delete the game and re-install it then head to My Games & Apps and scroll all the way to the right until you see Ready to Download. The game will be listed there.

If it is not listed as above then perhaps you purchased the game using a different gamertag. If this is not the case and you are still having issues with downloading the game then you should contact phone support for more assistance. If you live in North
America then dial 1-800-469-9269

Smexxy Dawg · Mar 12, 2015

This problem has been occurring for over a month and tried turning it off then on

godslayer1975-4C3D808C-BE16-4849-8A4C-1649BAEEFBE6 · Nov 1, 2018

there a joke it happened with my lococycle went back to get the last few achivments so i went to re download and it wants me to buy it . contacted xbox and they were so rude and toold me to take the loss and thats messed because there customer service before
that has always been the best i have ever seen in the gaming industry and they did not care that some how i have saved videos and nearly all the achivments for a game that i supposdly never owned . I am waiting and i am going to contact them again because
that is theft bottom line i paid money and the guy sais take the loss i wish i recorded the conversation i can tell you when i call again i will be ready to record it if its the same rude man again. Wish you luck

onyxishere

Sorry to hear it. If the game is still installed on your console try holding the power button on it for 10 seconds until it shuts down. That may solve the issue.

If you must delete the game and re-install it then head to My Games & Apps and scroll all the way to the right until you see Ready to Download. The game will be listed there.

If it is not listed as above then perhaps you purchased the game using a different gamertag. If this is not the case and you are still having issues with downloading the game then you should contact phone support for more assistance. If you live in North
America then dial 1-800-469-9269

godslayer1975-4C3D80

there a joke it happened with my lococycle went back to get the last few achivments so i went to re download and it wants me to buy it . contacted xbox and they were so rude and toold me to take the loss and thats messed because there customer service before
that has always been the best i have ever seen in the gaming industry and they did not care that some how i have saved videos and nearly all the achivments for a game that i supposdly never owned . I am waiting and i am going to contact them again because
that is theft bottom line i paid money and the guy sais take the loss i wish i recorded the conversation i can tell you when i call again i will be ready to record it if its the same rude man again. Wish you luck

Smexxy Dawg

This problem has been occurring for over a month and tried turning it off then on

XBF Leo G

Hello Lemongrab,

Thank you for keeping us updated. We recommend checking the
order history and
licenses for the Microsoft account that is trying to launch the game. Once the transaction and license has been confirmed, please contact the
Xbox Support Team to report this issue. The support team will further investigate the failure to launch the game if the account has both the transaction and license. We will provide
steps on how to complete this process. Be sure to let us know the results!

Click the contact support link we provided
Select Games in the category area
Select No Thanks...
Select Prepaid codes
Choose your preferred method of contact

Lemongrab ��

Tried rebooting and it didnt work, and my brother tried to play it on his xbox with a diffrent profile and it didnt work.

Already bought game