All Xbox One Minecraft purchases are gone

Hi there Helpme_342. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your account.

If your account was permanently deleted then you would have to rebuy everything that was related to the account, I am sorry.

How was your account deleted? There may be a misunderstanding here. If you have not activated a deletion then the account was not deleted.

I shall be here for your response. -Lumie

I have the same problem. All of my Minecraft Marketplace purchases are gone, and the "Recently Viewed" section when browsing Marketplace content is gone as well.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

I think they honestly dont care, still missing everything including all the timed items such as the founders cape and birthday packs.

All they say is that the purchases are tied to my xbox account and to contact xbox support, then when I contact xbox support, they tell me to contact minecraft support. It just sucks to lose $80+ on things from the marketplace.

Yes, all my packs are missing as well. I had all.of the original 360 packs plus new ones from the one edition, I would like to know why they're gone and when Microsoft will be fixing this since it's an Microsoft error.