All Video Apps Broken Post-Update, Reinstall/CacheClear/DeletedApp -- nothings worked so far!

DentalSiren · May 18, 2014

After I installed the latest xbox 360 update HBO Go, Netflix, and Hulu are all not working - games are running fine. When I try to open any of those apps I get the game error message "The game couldn't start. Try downloading the game again. For more help...."
no error code number included.

I did the rb, lb, x software resintall, I cleared the system cache and I deleted the apps and reinstalled them and still no change.

Any and all help or advice would be greatly appreciated!

:)

GABBAY · May 18, 2014

Nothing has worked so far

I dont belive so tiro but i i dont understand why you would need to have a web accelerator? if you want to keep that web acceleration on i recommend you check in with hughesnet

taidara · May 18, 2014

Nothing has worked so far

Greetings Tiro!

[quote user="tiro311"]When i select friends, messages, party, active downloads, or redeem codes I get plain old 80072746.[/quote]If you have the HT1000 modem deployed by your ISP, then you have to turn off Web Acceleration on the HT1000. This is a known issue
with users of the Hughesnet Gen4 service when trying to log in to Xbox LIVE.

Follow these steps how to disable Web Acceleration:
http://www.unofficialguidetolive.co.uk/faqs2/224-hughesnet-gen4-error-code-80072746

Post back and let us know how it goes.

DentalSiren · May 18, 2014

Games also began crashing tonight, is this more likely a hardware issue?

GavinAlexander · May 19, 2014

Hi, have you tried deleting and re-installing your profile as these issues, especially the game crashes can be profile related. If not, when selecting your profile for deletion, remember to select Profile Only. Then do the x3 Cache clear again, restart the
console and redownload the profile. Let us know if this helped in anyway. You may also try a license transfer but this can only be done once per 6 months i believe.

DentalSiren · Nov 1, 2018

Been trying to delete/reinstall the profile but now whenever I turn on the system it tells me to install the new software, I click yes, it downloads and then freezes right after and i got error code 416b-0000-3080-0506-8b05-0018

I tried to reboot and it just had me install the software again.... If I click no it does not allow me to do much as it won't sign in to live.

GavinAlexander

Hi, have you tried deleting and re-installing your profile as these issues, especially the game crashes can be profile related. If not, when selecting your profile for deletion, remember to select Profile Only. Then do the x3 Cache clear again, restart the
console and redownload the profile. Let us know if this helped in anyway. You may also try a license transfer but this can only be done once per 6 months i believe.

DentalSiren

Games also began crashing tonight, is this more likely a hardware issue?

DentalSiren

Been trying to delete/reinstall the profile but now whenever I turn on the system it tells me to install the new software, I click yes, it downloads and then freezes right after and i got error code 416b-0000-3080-0506-8b05-0018

I tried to reboot and it just had me install the software again.... If I click no it does not allow me to do much as it won't sign in to live.

Sodangidni

Hello, Magnus. I’m Arturo.

I’m sorry to hear Prime Video is not working as expected after a recent update.

Would I know if you tried reinstalling the app?

Furthermore, in case reinstalling the app doesn’t work, may I know what other procedures you tried so far?

GriffYall

UPDATE: They have since delivered an update and removed this problem as a known issue but it is still an issue. Nothing has changed and no work around fixes the problem. Just posting this so Microsoft knows the app is broken and there is no fix until they fix the app.

All Video Apps Broken Post-Update, Reinstall/CacheClear/DeletedApp -- nothings worked so far!